1 2 3 Previous Next 175 Replies Latest reply on May 14, 2017 8:57 AM by pauleramey

    I cannot associate files with Adobe Photoshop CC

    BTJ Level 1

      Since installing Photoshop CC, I cannot associate jpg's or psd's with Photoshop CC. I have used the "open with..." dialog box (something I have done a million times, so I know what I'm doing), but after choosing Photoshop, it does not appear in the list of recommended or other programs and will not open the jpg or psd file in Photoshop.

       

      FYI, I installed Photoshop CC while Photoshop CS6 was still on my computer. I then deinstalled Photoshop CS6 and that is when I noticed the problem.

       

      Please help...this is extremely frustrating.

       

      Thank you!!!

        • 1. Re: I cannot associate files with Adobe Photoshop CC
          middle.aged.hack Level 1

          I am having the same problem. (Windows 7)

           

          I tried uninstalling Quicktime, uninstalling and reinstalling CC, and even manually hacking the registry. When you go to associate a file time with Photoshop CC not only doesn't it give you Photoshop CC as a choice, you can't even add it. When you try, nothing happens.

          • 3. Re: I cannot associate files with Adobe Photoshop CC
            Arpit Kapoor Adobe Employee

            BTJ, Lets try the below suggestion and check if that helps.

             

            • Right click on any jpeg or psd file
            • Go to Get Info
            • Go to the Open with panel
            • Select PS CC from the drop down menu
            • Click on Change All to associate all jpeg/psd files to open with PS CC.

             

            Let me know in case you still get that issue.

            • 5. Re: I cannot associate files with Adobe Photoshop CC
              BTJ Level 1

              Hi Arpit...

              Thank you for your response. I could not find "get info" but I opened properties and went to "open with..." under "general. This worked for PSD's, but I still have the same problem with jpgs (they will NOT associate with PS CC!). I have exactly the same problem I described above.

              • 6. Re: I cannot associate files with Adobe Photoshop CC
                middle.aged.hack Level 1

                Arpit,

                 

                I appreciate your attempt to help. I have reviewed the setting in Bridge and the associations there are correct. However just like BTJ I am unable to change the "Open With" settings to Photoshop CC... because first of all the option is not there, and second of all when one tries to browse to the .exe file to associate it, nothing happens when you select the .exe. I have tried this with 64-bit CC as well as 32-bit CC.

                 

                I also had the problem with PSD files but like BTJ I was able to resolve that.

                 

                In case I have not been clear, here are the steps to duplicate the issue:

                 

                (1) Right-click the file, choose "Open With", "Choose Default Program" =or=

                       Click "Default Programs" then "Associate a file..." then select PNG

                (2) Browse to the location of the .exe file,, click it, click "Open"

                (3) Photoshop CC does NOT appear in the selectable list of programs that may be used.

                 

                I appreciate your advice on this matter.

                • 7. Re: I cannot associate files with Adobe Photoshop CC
                  rodlaird Level 1

                  EXACTLY the same problem. This is a big issue... Is there an escalation route?

                   

                  cheers

                   

                  Rod

                  • 8. Re: I cannot associate files with Adobe Photoshop CC
                    BTJ Level 1

                    Hey Adobe...

                     

                    How about a response. This is a serious issue!

                    • 9. Re: I cannot associate files with Adobe Photoshop CC
                      D Fosse Adobe Community Professional & MVP

                      BTJ wrote:

                       

                      I then deinstalled Photoshop CS6 and that is when I noticed the problem.

                       

                      This is an installer bug that has existed with all Photoshop Windows versions at least since CS2 > CS3, when I first encountered it. Uninstalling an older version may mess up file associations in the new version, and there is no easy way to fix it. It happens often enough to be a regular and recurring question in the forums, and certainly often enough to qualify as a bug with flying colors.

                       

                      And yet I see Adobe officials repeatedly state here and elsewhere that it's perfectly safe to uninstall CS6 after installing CC. Well, it isn't. I cringe when I see that. This is what happens.

                       

                      A bit late for those affected here, but the general advice is to always uninstall everything in reverse version order, then reinstall the new version.

                      • 10. Re: I cannot associate files with Adobe Photoshop CC
                        middle.aged.hack Level 1

                        Thank you for that comment. Unfortunately I did uninstall everything before installing CC; in fact I uninstalled and reinstalled CC. I am well aware of the file associations issues. This appears to be quite a different thing.

                         

                        In the past, while uninstalling a previous version messed up file associations, it was always possible to get them back manually (partially, since you lost icons and previews.)

                         

                        In this case it is very different behavior. It is literally impossible to add Photoshop to the "Open With..." list. When you try, nothing happens.

                        • 11. Re: I cannot associate files with Adobe Photoshop CC
                          Ashutosh.Nigam Adobe Employee

                          File associations are stored in the Win registry. It seems it is not getting updated this may be due to Win registry issues.

                           

                          Please follow the following steps:

                           

                          1. In the Win7 Start Menu, Search, type "file association"

                          2. Select the "Change the file type associated with a file extension".  This opens a window "Associate a file type or protocol with a specific program".

                          3. For those files you want to associate with Photoshop CC click on the chosen file extension and then click on the "Change Program" to associate it to Ps CC.

                           

                          Regards,

                          Ashutosh

                          3 people found this helpful
                          • 12. Re: I cannot associate files with Adobe Photoshop CC
                            middle.aged.hack Level 1

                            Astuoth, thank you for joining the discussion. Please see post #6. Photoshop does not show up in the list of programs that can be associated, and attempts to add it fail.

                             

                            To be as plain as possible, it is not possible to associate a file type with Photoshop CC because it is not possible to add Photoshop CC to the list of programs.

                             

                            I would appreciate if we could move past these types of suggestions and to a deeper discussion of why it isn't possible to add Photoshop CC to the list of programs.

                            2 people found this helpful
                            • 13. Re: I cannot associate files with Adobe Photoshop CC
                              Curt Y Level 6

                              I do not have CC.  So this is just a statement and a question.

                               

                              Up until CC Bridge was always a part of PS and Bridge set the File Associations or PS.  Now that Bridge is a separate download, which means it is not a requirement to have on the computer. 

                               

                              1.  So it a person does not download Bridge where is the File Assoiciation for Photoshop?

                              2.  If one does download Bridge is this program the controllong factor in file association?

                               

                              NOTE:  For CC users with Bridge, if you click on edit/preferences/file type associations is it there, and if so is the default program CC?

                              • 14. Re: I cannot associate files with Adobe Photoshop CC
                                middle.aged.hack Level 1

                                Within Bridge, the file type associations are correct, and if you open a JPG or PNG from Bridge it opens in Photoshop.

                                • 15. Re: I cannot associate files with Adobe Photoshop CC
                                  warethis Level 1

                                  I had no problem with this on CC, but I did have this exact problem with CS6. I found the solution on this Microsoft page but I can't for the life of me remember which answer was the right one for me. I do believe it was in the first block marked "Answer" because once I found this page I fixed it very quickly.  http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/add-a-prog ram-to-the-open-with-list/616dbf9c-9787-42b9-9d5a-0e6e99a36f34

                                  Hope it helps!

                                  • 16. Re: I cannot associate files with Adobe Photoshop CC
                                    Curt Y Level 6

                                    If in CC Bridge again controls the file associations, where are the controlled if Bridge is not installed?

                                    • 17. Re: I cannot associate files with Adobe Photoshop CC
                                      middle.aged.hack Level 1

                                      re: 15

                                       

                                      I did try ContextEdit (as the simpler options did not work before and I don't expect them to work now) and it failed. Just gave me an error when I tried to add an association.

                                       

                                      *HOWEVER* it gave me a possible insight into the issue; it seems that .png files are associated with the master file type PNGFile which itself is associated with Quicktime. It may be possible after removing Quicktime to remove this file type association.

                                       

                                      This is hardly an end-user friendly solution however, and I would prefer to see some movement from Adobe in identifying this issue and patching it appropriately.

                                      • 18. Re: I cannot associate files with Adobe Photoshop CC
                                        warethis Level 1

                                        Now, that is interesting to me, as png files simply associated themselves to CC as soon as I installed it. Jpg and PSD did not, however. I had to right click and change the default for those. No doubt, this is an issue between the software (probably the installer itself) and Windows - it's existed a long time, well before Win7, and is hit-or-miss so it can't be reliably replicated. Just as a note, I did install CC with CS6 still installed, in fact CS6 is still on my machine now. I don't actually believe that's made any difference though.

                                        • 19. Re: I cannot associate files with Adobe Photoshop CC
                                          pbody01 Level 1

                                          May I add...

                                          If I create a new local user on machine, they can set file extensions with no issue. Though, the original user has local admin rights, they still cannot add photoshop in there. It's only photoshop too. you can set dreamweaver as the default program, just not photoshop.

                                           

                                          so, for those who HAVE this option available to them, you can recreate your local machine user account and get access back, but it's a lengthy fix for an issue that should be a bug.

                                          • 20. Re: I cannot associate files with Adobe Photoshop CC
                                            middle.aged.hack Level 1

                                            ***I BELIEVE I HAVE FOUND THE ROOT CAUSE AND SOLUTION***

                                             

                                            After looking at a new user's registry HKEY_CURRENT_USER and comparing it to the one on the original user, I found a registry value which was not changed, and should have been.

                                             

                                            I found a key:

                                             

                                            HKEY_CURRENT_USER\Software\Classes\Applications\Photoshop.exe\shell\open\command

                                             

                                            This key was set to the path for Photoshop CS6 when it should have been set to Photoshop CC.

                                             

                                            In other words, in my case, it was set to:

                                             

                                            "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1"

                                             

                                            When I changed the CS6 to a CC, in other words, so the whole key reads:

                                             

                                            "C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe" "%1"

                                             

                                            Everything now works perfectly.

                                             

                                            There's no question this is an installer bug and I imagine it's going to hit anyone who upgrades from CS6 to CC. The fix is easy if you are comfortable with editing the registry but it should be fixed in the installer. This is an Adobe bug, plain and simple.

                                             

                                            If you create a new user, since it has no keys for HKEY_CURRENT_USER it creates them properly.

                                             

                                            I would like to thank pbody01 for pointing me in the right direction and I am curious to see if this fix works for other people.And hey, just 'cause... make sure you do a backup and especially export the registry before you go in there.

                                            10 people found this helpful
                                            • 21. Re: I cannot associate files with Adobe Photoshop CC
                                              pbody01 Level 1

                                              I'm not sure it's an installer bug. I just updated 6 people from CS6 to CC and only one of them had the issue. If it was the installer, wouldn't it affect everyone?

                                              Is it a permissions issue? Maybe only users without admin rights? What would prevent them from changing just that one key?

                                              • 22. Re: I cannot associate files with Adobe Photoshop CC
                                                middle.aged.hack Level 1

                                                Of course I mean a bug in the automated installation routine, not the human involved

                                                 

                                                And to be clearer I mean the the automated installation routine should properly change the file location and it doesn't, at least sometimes it seems. As to why in some cases and not in others, seems to me that Adobe should probably do an analysis of that now that the root cause has been identified.

                                                 

                                                For the one person with the issue, did changing the key value help them?

                                                • 23. Re: I cannot associate files with Adobe Photoshop CC
                                                  warethis Level 1

                                                  Pbody01, this is why I believe it's either an incompatibility issue on the part of both the installer and Windows, or a Windows issue altogether. It works, but intermittently fails - and it's not just Adobe software, the same issue exists for other software installations so there's an issue on the Windows side somewhere, even if an issue exists with Adobe's software.

                                                  • 24. Re: I cannot associate files with Adobe Photoshop CC
                                                    EricofShaw Level 1

                                                    After fighting with WIndows/MS for 30 minutes, it occurred to me to maybe blame Adobe. So after a quick Google search, this forum being the first hit of many, I arrived at your post with the solution to my issue (identical to that described by the original poster and others here).

                                                     

                                                    I'm happy to report that your regedit fix did indeed work for me.

                                                     

                                                    thanks!

                                                    • 25. Re: I cannot associate files with Adobe Photoshop CC
                                                      pbody01 Level 1

                                                      hahaha, I meant the Windows Installer or the Adobe Installer, not the human who is performing the installation.

                                                      I haven't had a chance to try it out yet. The user is leaving in 15 minutes and then I'll have her computer to myself so I can try this out. If this works, I'll be such a happy IT guy.

                                                      • 26. Re: I cannot associate files with Adobe Photoshop CC
                                                        pbody01 Level 1

                                                        A happy IT guy I am! Your fix fixed it. Thanks a ton.

                                                        • 27. Re: I cannot associate files with Adobe Photoshop CC
                                                          rodlaird Level 1

                                                          Yep worked for me; I found the pointer on the cross-referenced post. And, sure enough, the reg keys were not updated. Quick fix indeed. Apologies for not posting this immediately; it was a 60 second fix...

                                                          • 28. Re: I cannot associate files with Adobe Photoshop CC
                                                            BTJ Level 1

                                                            Yes, it worked!!! Thank you all!!! Boo to Adobe!!!!!!!

                                                            • 29. Re: I cannot associate files with Adobe Photoshop CC
                                                              Curt Y Level 6

                                                              middle.aged.hack wrote:

                                                               

                                                               

                                                              There's no question this is an installer bug and I imagine it's going to hit anyone who upgrades from CS6 to CC. The fix is easy if you are comfortable with editing the registry but it should be fixed in the installer. This is an Adobe bug, plain and simple.

                                                               

                                                              This is a fix suggested a year ago when one uninstalls a previous version and fouls up file associations.  Look similar?? 

                                                               

                                                              So I went into the Registry, HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command, and changed the (Default) from "C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe" "%1" to "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1" (so changed CS5 to CS6) - and now I see 'Adobe Photoshop CS6' in my 'Open with' list when right-clicking an image...

                                                               

                                                              Adobe investigated this issue but it seemed to be random.

                                                              • 30. Re: I cannot associate files with Adobe Photoshop CC
                                                                bretdouglas Level 1

                                                                Thanks for the solution.  I had been using CS5 and my file associations would always default to the 32-bit version of the program no matter how many times I attempted to change it.

                                                                • 31. Re: I cannot associate files with Adobe Photoshop CC
                                                                  Alan_VeryPC Level 1

                                                                  Thanks middle.aged.hack - your regedit fix got my files opening correctly again.

                                                                   

                                                                  I was having the same problem as the OP but with InDesign CC this time. No matter how many times I used "open with..." and pointed the dialogue box to indesign.exe, the program would just not show up in the list, but after your regedit, up it popped.

                                                                   

                                                                  I still have a minor gripe (with Adobe or Windows mind, not you). Because these are after the event associations rather than the original install default, the icon that shows up in windows file manager is the "I'm only an associated filetype" with the smaller logo inside a document icon, rather than the full blooded, "I am this applications proprietary document type" icon (see comparison of Illustrator equivalents below):

                                                                   

                                                                  ai assoc.PNG

                                                                  associated filetype (not full icon)

                                                                   

                                                                   

                                                                  ai proper.PNG

                                                                  application specific file (proper icon)

                                                                   

                                                                  So my .psd and .indd files are using the associated filetype icon not the proper icon you'd normally get.

                                                                   

                                                                  It's minor to be honest, but it niggles me as I'm used to looking for a certain kind of logo for a ccertain kind of filetype.

                                                                   

                                                                  But mainly, thanks for the helpful post middle.aged.hack

                                                                   

                                                                  Al

                                                                  • 32. Re: I cannot associate files with Adobe Photoshop CC
                                                                    middle.aged.hack Level 1

                                                                    I have seen the same behavior with older versions of Adobe software. My suggestion is to uninstall Illustrator and reinstall it. Now that the registry is fixed perhaps it will also restore icons. I mean, you can hope, anyway.

                                                                     

                                                                    It seems like CC is much friendlier to uninstall/reinstall than the older programs were.

                                                                    1 person found this helpful
                                                                    • 33. Re: I cannot associate files with Adobe Photoshop CC
                                                                      DSheeley Level 1

                                                                      middle.aged.hack, you should be a ++++member! Thank you very much!!

                                                                       

                                                                      Adobe: You really need to get with it!!!

                                                                      • 34. Re: I cannot associate files with Adobe Photoshop CC
                                                                        LMn0P Level 1

                                                                        middle.aged.hack:

                                                                         

                                                                        thank you.  The registry edit to remove the old cs6 install paths and place the new install paths for CC programs works!  After the changes to the registry the "Open With" window will include the correct program to select.  All will work fine afterwords given that we don't screw anything else up while in the registry.

                                                                        • 35. Re: I cannot associate files with Adobe Photoshop CC
                                                                          GPixels Level 1

                                                                          This was driving me nuts because I could not get PS CC to show up in the list to associate my PSD files with, they were all Apple PictureViewer...but this solution to edit the registry definitely worked for me. Mine was stuck on Photoshop CS5.1

                                                                           

                                                                          So a big thanks!

                                                                          • 36. Re: I cannot associate files with Adobe Photoshop CC
                                                                            kmalm57 Level 1

                                                                            Originally I had PSCS6 installed. When I moved to the cloud and installed PSCC, both CS6 and CC would show up in the "open with" command in Explorer. I left CS6 installed "just in case." Recently, when an update for CS6 would not install (repeated failures), I had to delete it, then reinstall a very old version from disk, then update it from within the app. After that, PSCC no longer showed up in the "open with" dialog. It also did not show up in the default program manager as others here have described, so no way to manage it there. Unfortunately, when looking into RegEdit, the HKEY described by middleagedhack didn't appear *at all* ... therefore no way to edit it there. I was, however, able to find and edit the key described by Curt Y and now PSCC shows up in the "open with" dialog. It doesn't bother me that PSCS6 no longer shows up because it would be rare that I'd use the program, but this all seems a bit convoluted. My odds are on the Adobe installers as the culprit, but maybe knowing the sequence of installation events might help Adobe figure out where it all started. Thanks for the solution help everybody!

                                                                            • 37. Re: I cannot associate files with Adobe Photoshop CC
                                                                              thebud Level 1

                                                                              This has been bugging me for months now. So grateful for the middle.aged.hack's hack. Totally worked for me.

                                                                              • 38. Re: I cannot associate files with Adobe Photoshop CC
                                                                                bjf5242635 Level 1

                                                                                So I changed the registry and it starts to open PSCC only to get a dialog box that says I am missng onOneToolBox2.dll!  What in the world does that mean?  I thought that was a third party plugin and I haven't yet figured out how to install 3rd party plugins.  When I can finally get rid of that (it tekas many, many close commands) another dialog box shows up and says I am missing CoreFoundation.dll.  I know even less what that is.  When, again after many, many attempts, I can get rid of this dialog box, PSCC opens with my jpg.  I am about to cancel my subscription and use PSCS6 forever!  THis is really frustrating.  The same exact thing happens if I change the registry as was suggested from CS5 to CS6 which also gave me trouble.  I am running 32 bit Windows7.

                                                                                • 39. Re: I cannot associate files with Adobe Photoshop CC
                                                                                  Level 7

                                                                                  It means that one of your onOne plugins is misinstalled.

                                                                                  Disable your onOne plugins until you get a chance to reinstall them correctly - or just disable everything in the Plug-Ins folder until you can straighten it out.

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