Trouble publishing a Presenter screen recording

[Matt S - Tech Comm Tools]

I'm hoping this screen capture (which appears when I try to publish a Presenter video recording) is familiar to someone...

The recording is pretty straightforward, just me talking over a PPT preso, with cutaways between screen, video, and split screen a la Dr. Partridge's videos on the subject.

I am running on a MacBook Air, Win7, Presenter 8.01 build 260, PPT 2010 and enough resources to run all other Adobe s/w, including Tech Comm Suite, with complex FrameMaker DITA to RoboHelp to EPUB output.

Any ideas on what might be hanging up my publishing?

[Vikram]

Hi,

Majoirity of such type of problems arise from outdated video/graphics card driver.

Please follow this checklist before recording any new video :-

• Are your video card driver is up to date? Please check whether you have the latest driver from the manufacturer�s site.  
• Are all unnecessary applications closed?
• Do you have sufficient free space on your hard disk? At least 5 GB is needed, but around 15 GB is recommended.
• Are your webcam drivers up to date? It is recommended to install the webcam driver from the webcam cd or the webcam company�s site.
• Are you capturing your video in a well-lit environment? Most webcams perform poorly in bad lighting.

Follow these steps to find your graphics card :

• Press (windows key + R) > type dxdiag and hit enter > go to Display tab of the window.

Thanks,

Vikram

Adobe Presenter Engg. Team

[Matt S - Tech Comm Tools]

HI Vikram, my video card is the one native to the MacBook Air, so not much I can do there...

However I did find there is an 8.0.2 update and I did download it. The problem is that after running, my Presenter version (PPT and Presenter were closed during the install) is still listed as 8.0.1.

I seem to have plenty of resources, and a video shot in reasonable lighting. Drivers seem to be up to date.

Any thoughts?

[Vikram]

Hi,

Actually, that is how the 8.0.2 patch works, it will show 8.0.1 only. To confirm the update, you can check the dll's digital signature date present in the Adobe > Presenter installation folder [dll file > right click]  . Date shouldn't be of July 2012, but later than that.

I don't think this patch will resolve your issue.

Even in Macbook, there would a Graphics Card, that Windows is using.

Follow these steps to find your graphics card :

• Press (windows key + R) > type dxdiag and hit enter > go to Display tab of the window.

Thanks,

Vikram

[Matt S - Tech Comm Tools]

Here's the results of the dxdiag...any thoughts?

[Vikram · Accepted solution]

It looks like you are working inside VMware. If this is the case, do the following :-

Shutdown your Windows VM

Go to View > settings > Display

Uncheck Accelerate 3D graphics

click ok

Switch on VM

Try the same Video Creator scenario

Thanks,

Vikram

[Matt S - Tech Comm Tools]

Hi Vikram,

Thanks for the tip.

It appears to have solved the problem, but the publishing is taking quite a while.

Do you have a sense of how long the publishing should take for a 15 minute project? I'm going on 20 minutes of processing and am at 62%.

Perhaps I'm spoiled with the speedy processing of the Flash-based outputs...

[Vikram]

Hi,

Glad to hear that!

Publishing time is mostly dependent on the graphics card, as you are inside a VM, you are using virtual VM graphics adaptor, which won't process the video as in case of dedicated graphics cards like nVida, ATI etc.

In systems having dedicated graphics card with proper configuration, the  publish time is equal to or sometime even less than the total duration of the video.

Thanks,

Vikram

[Matt S - Tech Comm Tools]

Any links to a "proper" pc configuration for video processing??

[Jorma_at_CoSo]

The tech specs listed for Presenter would be what I would consider a good configuration: http://www.adobe.com/products/presenter/tech-specs.html

[Matt S - Tech Comm Tools]

@Jorma: Thx for the link, and apologies for not first checking there before asking.

My current config is lovely, but the MacBook Air is not terribly expandable...looks like it's time to go PC shopping...

[Jorma_at_CoSo]

No worries, it's easy to miss. You shouldn't need too robust a PC. More than anything a good video card will help.

[Vikram]

Hi,

If the system has one GPU/graphics card, then installing the latest driver from manufacturer site is sufficient.

The problem mainly arises when the system has more than one graphics card and this issue is generally hardware centered. Some laptop manufacturers provide a button to switch between 2 GPUs, but in other it requires some sofisticated steps like this one http://superuser.com/questions/330568/how-can-i-determine-and-set-my-primary-graphics-card

If the system has Intel graphics card, then publishing will be slow as it an integrated GPU and not a dedicated GPUs like nVidia or ATI.

You have got a nice video there. You can futher embellish it by using themes features - Add presenter name/title, custom branding video, custom branding icons etc.

Thanks,

Vikram

[Matt S - Tech Comm Tools]

Vikram, thanks for your quick response! It looks like you're right...the video converted steadily, though slowly!

Here's the link to the posted published content: http://bit.ly/130ziMI