7 Replies Latest reply: Jun 23, 2013 10:38 AM by alessandro savoldelli

Why open trial version?!

alessandro savoldelli Jun 21, 2013 10:08 PM

Why it open trial version if I launch an app without web connection? I am CC subscriber from many month. Adobe verify every 99 day or not?

1. Re: Why open trial version?!

Lee_Ann_H Jun 21, 2013 10:27 PM (in response to alessandro savoldelli)

Hi Alessandro, what OS are you using? Are you using CS6 or the latest Creative Cloud updates?

Have you tried the following:
1. Launch one of the problem Creative Cloud applications.
2. On the trail screen, click 'License This Software'.
3. Sign in with your Adobe ID associated with your CC membership.

If you're using CS6 on Creative Cloud you could also work through this troubleshooting guide: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Let us know if you're still having the same problem.
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2. Re: Why open trial version?!

alessandro savoldelli Jun 21, 2013 10:35 PM (in response to Lee_Ann_H)

Thanks Lee Ann. I try that and come back afgani.
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3. Re: Why open trial version?!

Sumit Singh Jun 21, 2013 10:42 PM (in response to alessandro savoldelli)

It is not happening in my case.
I put my machine offline and running without internet connect and tried to launch the InDesign CC app.
It is not opening in trial.

Are you getting the message immediatelly as you go offline or after some days?
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4. Re: Why open trial version?!

alessandro savoldelli Jun 21, 2013 10:53 PM (in response to Sumit Singh)

Immediatelly comes up AAM window and it says you have 30 days... I've launched C6 application downloaded when I subscribe CC. I haven't try with new CC app.
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5. Re: Why open trial version?!

alessandro savoldelli Jun 21, 2013 10:56 PM (in response to alessandro savoldelli)

@Lee Ann. My OS are 10 8 4.
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6. Re: Why open trial version?!

Sumit Singh Jun 21, 2013 11:11 PM (in response to alessandro savoldelli)

Can yo please provide us a screenshot.
Is your CS6 application pre-installed before updated to new CC version?
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7. Re: Why open trial version?!

alessandro savoldelli Jun 23, 2013 10:38 AM (in response to Sumit Singh)

At this time after 2 days of blood and tears I follow the advice of one adobe phone-girl-operator (after many test in chat with different guys, with some guy operated in remote, with other who said “sorry but I can't understand your system language) who says to test with another administrator. I do that and now it seems works regularly. But! I've loose any preferences in mail client, font, brushes and all other application, included the entire suite adobe. So I go ahead from this point now because I'm worried to delete and clean all after readed the adventure of many other users here in forum.
At this time the only doubt is relative at the CCDesktop window where it's all update but in the menu HOME the wheel keeps turning... not normal I think. I still testing.
@Sumit-my apps are CS6 pre installed before CCDesktop but I'haven't download CC version.
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