1 2 3 Previous Next 98 Replies Latest reply on Oct 19, 2017 7:08 AM by rachelleburgett

    Photoshop CC Clone Stamp not working for me

    441212431 Level 1

      There was another thread about this, several people reported this problem, but so far no response from Adobe. Let's try this again.

       

      The Clone Stamp no longer works right. It's slow and sampling results are all over the place. It will sample from areas I never even ALT clicked on. And it can't keep up with rapid sampling and stamping. As is, Photoshop CC is totally unusable for photo retouching work.

       

      I switched back to CS6, which still works fine, so the problem is NOT on my end.

      Running Windows 7 64bit. Photoshop CC 64bit.

       

      Can we get some response from Adobe please ??

        • 1. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
          Noel Carboni Level 8

          That sounds nasty, but I believe you're overgeneralizing a bit - it's not broken for everyone.  I have Photoshop CC on Windows 7 x64 and the Clone Stamp Tool works perfectly.

           

          Therefore you should look to see if you have specific problems on your particular system.

           

          • Did the problem start when you upgraded to Photoshop CC, or did it work right with Photoshop CC at some point then come on?

           

          • What video card do you have, and what driver version?
          • What 3rd party plug-ins do you have?
          • Do you have any 3rd party UI theme changing or other software on your system that not everyone uses?
          • Have you tried resetting the Clone Stamp Tool?
          • Have you tried changing the Advanced GPU Drawing Mode to a lower setting (making sure to restart Photoshop after)?
          • Have you tried resetting all Photoshop preferences to defaults?

           

          -Noel

          1 person found this helpful
          • 2. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
            441212431 Level 1

            I have used Photoshop 7, CS2, CS3, CS5, CS6 on this same system. They all work fine on my system. I have not changed anything on my system.

             

            • Did the problem start when you upgraded to Photoshop CC, or did it work right with Photoshop CC at some point then come on?

            It never worked in CC. Still works perfect in CS6.

            • What video card do you have, and what driver version?

            Geforce GTX 460 , Driver v. 9.18.13.1106

            • What 3rd party plug-ins do you have?

            Only Portraiture.

            • Do you have any 3rd party UI theme changing or other software on your system that not everyone uses?

            No.

            • Have you tried resetting the Clone Stamp Tool?

            Yes. Made no difference.

            • Have you tried changing the Advanced GPU Drawing Mode to a lower setting (making sure to restart Photoshop after)?

            Yes. Made no difference.

            • Have you tried resetting all Photoshop preferences to defaults?

            Yes. Made no difference.

            • 3. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
              Noel Carboni Level 8

              People often assume that if the older version works the new one should too, and it's reasonable to think so, but the newer software makes use of your system at least slightly (and often more than slightly) differently than any version that came before.

               

              Your issue isn't common, based on what I've seen reported on this forum.

               

              I looked over on nvidia.com, and it appears the've just released new drivers for your card, version 320.49.  Those would be worth trying.

               

              -Noel

              • 4. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                eclic Level 1

                Are you running any flash music streaming sites while working? On CS6 I sometimes get brushing slow downs while listening to google play or pandora. Restarting the browser (Chrome) fixes it for me.

                • 5. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                  Noel Carboni Level 8

                  I listen to Pandora almost all the time.  No slowdowns here.  No Chrome either.

                   

                  -Noel

                  • 6. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                    eclic Level 1

                    I think its a longstanding Flash issue with Chrome (I'm on a Mac), kind of annoying but Chrome syncs all of my google stuff so I'll be sticking with it.

                    Maybe listening to streaming services on other browsers would work fine.

                    • 7. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                      georgiacc Level 1

                      The Clone Stamp is broken for me also with Photoshop CC.  Does not sample properly if at all.  What is worse, my CS6 does not work now either....  I have to go back to CS5 for it to work properly.

                      • 8. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                        Noel Carboni Level 8

                        Try changing the Advanced preferences for your GPU (within the Performance settings dialog).  Remember to always close Photoshop and restart it before testing, or you won't be testing the new settings.

                         

                        That the problem affects more than one version of Photoshop pretty much says that something your system provides (e.g., the display driver) must be at fault.  The versions of Photoshop are completely separate from one another.

                         

                        What video card do you have?  What display driver version?

                         

                        -Noel

                        1 person found this helpful
                        • 9. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                          georgiacc Level 1

                          I am using a GTX560, just download latest driver 320.49.  Tried changing the advanced settings.  No different.

                           

                          What I have figured out is I have to go "slow"  After, I ALT click my selection area, and then use the clone tool, I have to go slow.  Then it picks up my selection area and applies it.  I use to be able to fly, not sure what has changed.

                          • 10. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                            441212431 Level 1

                            Exactly. CC can't keep up with my ALT sampling at all. It gets confused and starts sampling from further away areas that the cursor never even touched. If I go at a slow rate, it works. So it's a speed issue.

                             

                            For me cs6 and every prior version still works properly.

                             

                            Where is Adobe? Is there a contact phone # for bug reports / support ?????????????????????????????????????????????????????

                            • 11. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                              eclic Level 1

                              has everyone with brushing issues here checked that flash in a browser isn't running something heavy - like music streaming services?

                              also try setting GPU prefs to basic or off. resarting PS after you switch like Noel said.

                              I'm pretty sure its one of those 2 things - at least that solved any brushing issues for me in the past.

                              • 12. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                georgiacc Level 1

                                No and No.  Flash not doing anything intensive, no streaming at all, etc. and tried turning off GPU prefs.  Clone stamp still does not work right.

                                • 13. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                  441212431 Level 1

                                  Is this the level of support we can look forward to with CC?

                                   

                                  Adobe pushed out CC. It has performance issues. Users report the problem.

                                  Users have to downgrade to CS6 to get work done.

                                  10 days later, not one response from Adobe.

                                  • 14. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                    441212431 Level 1

                                    Noel Carboni wrote:

                                     

                                    People often assume that if the older version works the new one should too, and it's reasonable to think so, but the newer software makes use of your system at least slightly (and often more than slightly) differently than any version that came before.

                                     

                                     

                                    Your issue isn't common, based on what I've seen reported on this forum.

                                    Because there aren't hundreds of reports yet, only means other users aren't using the tools as fast as we do. I fly when I retouch photos, and CC can't keep up. Slower users might not even see this problem.

                                     

                                    I do assume the new version should work like the last 15 versions. Yes.

                                    • 15. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                      MarketingDen Level 1

                                      441212431 wrote:

                                      I do assume the new version should work like the last 15 versions. Yes.

                                      Heh, I do to. But I'm learning fast that Adobe doesn't seem to get the issue.

                                      • 16. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                        Noel Carboni Level 8

                                        I can't overrun the tool.  I'll wager I'm as fast as anyone here.  I'm also perceptive enough to know that for me Photoshop CC 14.0 is every bit as responsive as its predecessors for me on my system.

                                         

                                        You may not be willing to believe you have a system-specific issue, but that doesn't mean it isn't just that.  Perhaps it's a problem with the current nVidia display drivers.

                                         

                                        -Noel

                                        • 17. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                          bobmepp Level 1

                                          On my lowly late 2012 Mac mini with 16 GB ram, a 2.3 i7 processor, and Intel HD 4000 integrated graphics, I just today spent two solid hours with the clone brush and have had no issues at all. Tracking is very precise. No way can I outrun it. When I was running Windows, I read your advice regularly, Noel, and when you say display drivers could be an issue, you know whereof you speak. In hindsight, after switching platforms, my experience has been that the clone brush, and brushes in general, seem to work better  for me on the Mac than was my experience on Windows. I'm using the normal drawing mode, although things worked fine in advanced mode as well. I'm not trying to say one platform is better than the other, but that is my experience for what little it is worth. Also, my experience has been that all aspects of PS CC are noticeably faster/more responsive than PS CS6 on my Mac.

                                          • 18. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                            georgiacc Level 1

                                            Ok, FWIW:

                                             

                                            -I uninstalled Photoshop CC did all the graphics cards settings changes, and clone stamp still does not work on my CS6 install.

                                            -I re-installed Photoshop CC and the clone stamp still does not work right with CC

                                            -Adobe pushed "bug fixes" to my Photoshop CC, clone stamp still does not work.

                                            -I tried three different NVIDIA drivers, and none helped or fixed the problem

                                            -My CS6 on another PC works fine, with no Photoshop CC installed

                                             

                                            -Conclusion: Photshop CC clone stamp does not work well for me and it broke my version CS6 somehow.  I will not be installing it on any other machines.  In fact, I now wish I had not purchased it all.

                                            • 19. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                              Noel Carboni Level 8

                                              You seem unwilling to believe you could have a specific problem on the machine, having nothing to do with Photoshop.

                                               

                                              I suggested the problem may lie in your display driver...  Do you have the same card and display driver version on the other computer?  Has the computer with the problem had another brand video card in it?

                                               

                                              I do not believe Photoshop CC broke your Photoshop CS6 responsiveness.  The two really don't couple.  That said, without having nailed down the problem no one could be sure.

                                               

                                              When you installed the nVidia drivers, did you choose the full, complete removal and install options (it's been a while, but I know there's such a choice in there somewhere).

                                               

                                              -Noel

                                              • 20. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                MarketingDen Level 1

                                                georgiacc wrote:

                                                 

                                                -I tried three different NVIDIA drivers, and none helped or fixed the problem

                                                This seems worrisome to me. There should only be one nVidia driver for your machine - the latest one. nVidia installs an updater with their current display drivers - use that to ensure that you are running the latest drivers.

                                                • 21. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                  gasknr Level 1

                                                  Any hope on the horizon to fix this problem. I retouch portraits and my workflow has slowed down because I cant sample fast enough, Adobe is costing me money. I had CS6 and the tool worked perfectly fine, the first time using it after the upgrade to CC I noticed it.

                                                   

                                                  Yes I have tried all the recommended to do's, still caput... cmon Adobe you take my money each month, should I not get the product you promice to deliver.

                                                  • 22. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                    skeshri999 Level 1

                                                    Having the same problem.

                                                    Have to wait after Alt+click, then slowly move then only it works.

                                                    Tried all... No streaming in background, updated the driver. reset pref...

                                                    Nothing working at all.

                                                    .

                                                    Work flow has become so slow... or else I will end up ruining my photographs.

                                                     

                                                    .

                                                    Please Look into it.

                                                    • 23. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                      mcsmif Level 1

                                                      I'm having the exact same problem. The sourcing for the tool is wonky. It "sticks" in response to multiple consecutive alt-clicks. It is not performance related; I run a professional Windows workstation for compositing and animation. It is not driver related; I've (properly) updated my gpu drivers to the latest iteration; all software is current. I run no photoshop plug-ins.

                                                       

                                                      As the clone stamp tool functions perfectly in all previous versions of photoshop, this is clearly a software problem--and one that demands an immediate response.

                                                       

                                                      If an integral feature of the application does not hold up to professional use, then what good is it?

                                                      • 24. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                        raoul 11 Level 1

                                                        Having the same issue. Just started using the 30 day trial of CC with a brand new computer. Clone tool is hesitating every couple of seconds. It's slowing down my re-touching work to a crawl.

                                                        • 25. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                          bobmepp Level 1

                                                          A possibility may also be the Wacom Intuos driver, if you are using a Wacom Intuos. When I was using Windows I would have clone brush balking issues like you describe, and a Wacom driver update fixed it a couple of times. Now that I'm on Mac, I haven't encountered the issue, as the Mac versions of Wacom drivers seem to be more stable. Also, check if the Adobe CEF Helper process is hogging CPU %, it is so bad on my Mac that I cannot run the Creative Cloud App except when necessary. It is currently at about 25% on my Mac. I believe Windows users are experiencing something similar. Same with the Core Sync process hogging CPU, which makes it impossible for me to use font sync or document sync.

                                                          1 person found this helpful
                                                          • 26. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                            Noel Carboni Level 8

                                                            There is not a "general problem" with this.

                                                             

                                                            I have a decent system with an ATI card, running Windows 7 x64, and I am able to Alt-click to set the clone source location then clone to another place immediately and rapidly, time after time.

                                                             

                                                            It's possible the trouble is limited to systems with nVidia GPUs, I don't know.  And it's also possible Adobe has changed something that relies on a function of the display driver that nVidia just doesn't do well.  Or it could be driver interaction with Wacom, as noted above.

                                                             

                                                            I *DO* know that nVidia has been seen, in the past, to work around GPU bugs by implementing certain functions in their driver software, to run on the CPU, which has the obvious effect of slowing certain operations down by 10x or more.  Perhaps this allows them to achieve OpenGL compliance certifications sooner, I don't know.  Nor can I say whether they're following this practice today; it's been a couple of years since I worked on the low-level GPU functions in my own software and was able to observe this practice.

                                                             

                                                            -Noel

                                                            • 27. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                              georgiacc Level 1

                                                              Thank you bobmepp,

                                                               

                                                              I completely uninstalled my Wacom Tablet and now my clone stamp / brush is working fine.

                                                              • 28. Re: Photoshop CC Clone Stamp not working for me
                                                                extremekc512 Level 1

                                                                Experiencing the same 'wonki-ness' with the clone tool in Photoshop CC.

                                                                 

                                                                Turned off 'use Grpahics Processor' - restarted CC - and it is working fine now.

                                                                 

                                                                I'll accept this only as a temporary fix so I can get some work done.

                                                                 

                                                                Casey

                                                                 

                                                                Late-2013 MBP / OSX 10.9 / 16GB / 512GB SSD / NVIDIA GeForce GT 750M 2048 MB

                                                                • 29. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                  sadrazam66 Level 1

                                                                  hi

                                                                  I have ati cart to, but photoshop clone stump tool doesent work properly, not just clone stump pen tool is slow to, work with delay, and that make me crazy, I try all of suggestion wich people write here but nothing change...

                                                                  • 30. Re: Photoshop CC Clone Stamp not working for me
                                                                    LPBak Level 1

                                                                    Same problem here. It occurs with the healing brush also.

                                                                    I believe the problem lies in the Alt key being used to sample a place on the image also invokes the Menu bar in Photoshop. Adobe refuses to accept any fault in programming though, they have also told me that it is some other setting I've changed on my fresh install of Windows 7 that worked fine with CS5.

                                                                    • 31. Re: Photoshop CC Clone Stamp not working for me
                                                                      441212431 Level 1

                                                                      I have gone back to using PS CS6 instead of CC because Adobe I guess doesn't give a damn about this problem more than 3 months later.

                                                                       

                                                                      A problem that only started with Photoshop CC. Blaming user's OS or hardware is rediculous. CS6 and below don't have this problem.

                                                                      • 32. Re: Photoshop CC Clone Stamp not working for me
                                                                        Trevor.Dennis Adobe Community Professional (Moderator)

                                                                        I hope I have not missed something and am reinventing the wheel here, but I had a think about how Windows uses the Alt key.  People are quite right, that even with the Clone tool selected, using the Alt key initially brings up the Menus (waiting for their 'mostly' first letter short cuts) but Windows releases the Alt key as soon as you left click on the source.

                                                                         

                                                                        But what other ways does Windows use the Alt key?  I think this is something Noel would be the best to answer, but THIS LINK mentions using Alt left mouse to move a window in Ubuntu, for instance. But Ubuntu is not Windows I guess.   I am way out of my comfort zone with this stuff!

                                                                         

                                                                        There is somebody HERE talking about that same Alt click drag facility to resize windows, but this time with Linux, and he is given a link to a tool that impliments the same feature in Windows.  What I am saying/asking here, is do any of the people with problems have anything else on their systems that traps an Alt click?

                                                                         

                                                                        As a little aside, I installed Lazy Nezumi while using my laptop, because it is cheap as chips, and I need all the help I can get when it comes to drawing nice lines in Photoshop.  It works great, and does everything it claims, but it also messes up some Photoshop shortcuts.  It allows you to reprogram those shortcuts to other keys though, so I shall be doing that when I put it on my main system.  You see my point though?

                                                                        • 33. Re: Photoshop CC Clone Stamp not working for me
                                                                          LPBak Level 1

                                                                          Same issue here. With the healing brush, too. Moved back to CS6 and it's fine. Adobe continues to tell me that it is a computer/settings issue and refuses to accept that it's a PS CC programming issue.

                                                                          • 34. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                            LPBak Level 1

                                                                            I have tried on a Mac and did not have the problem. Only on my Windows machine. The Alt key invoking the menu bar seems to be a problem. It's hard to explain, but somewhere between sampling with the Alt key and moving to the area that needs to be cloned/healed, PS loses the sample position.

                                                                            • 35. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                              Trevor.Dennis Adobe Community Professional (Moderator)

                                                                              What do you see in the CVlone Source panel?   Select any of the source tabs, and Alt click and touch down elsewhere on the image to create the offset.  Try doing this with a couple of guides in place, and use the Prcise cursor to keep either the x or y value at or near zero.  That way you can see if errors are happening.

                                                                               

                                                                              Then Alt click on the image, and Clone source values should return to zero.

                                                                               

                                                                              Also make sure you have sensible values in the other options in the Clone source panel.

                                                                              • 36. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                                LPBak Level 1

                                                                                When using for retouching I sample (with the Alt key) upwards of 100 times/minute. Slowing down lessened the number of errors but the problem was still very noticeable. After sampling and when attempting to heal/clone it was like PS couldn't read from the sample area and didn't follow the same path as the mouse. It's a giant issue that made PS CC useless for retouching purposes. Moved back to CS6 and everything works perfectly.

                                                                                • 37. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                                  LPBak Level 1

                                                                                  I've already gone back to CS6 and it works great again. The Adobe rep I chatted with didn't even ask anything half that intelligent-just had me reset all of my preferences, etc. I've been using PS since the first version and building/configuring PCs for 15 years but they still insist it's a error on my part! Thanks a lot, Dennis.

                                                                                  • 38. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                                    Trevor.Dennis Adobe Community Professional (Moderator)

                                                                                    LPBak wrote:

                                                                                     

                                                                                    When using for retouching I sample (with the Alt key) upwards of 100 times/minute.

                                                                                     

                                                                                    Hmmm.... That's going to take some keeping up with, but while I wouldn't claim to be that fast, I agree you need to constantly resample your source pixels for good results.  You also make a good argument that CS6 works OK.  I’m going to sheepishly take of my fan boy hat, and hide it away for this one.

                                                                                     

                                                                                    Have you guys with the problem managed to correlate any system spec similarities?  Any patterns emerging?

                                                                                    • 39. Re: BUG REPORT: Photoshop CC Clone Stamp is Broken.
                                                                                      eclic Level 1

                                                                                      Are you using a wacom tablet? I had some compatability issues with the latest driver that effected cloning but this was on a Mac.

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