5 Replies Latest reply: Jul 5, 2013 7:20 PM by Dan-BTP RSS

    Acrobat XI Pro won't start

    Dan-BTP Community Member
    Dan-BTP Jul 2, 2013 9:32 AM

      I have Acrobat XI Pro installed on my Win 7 Professional system. Every so often (more often than once a month), when I click on a PDF file, nothing happens. When I look in Task Manager, there's an instance of acrobat.exe listed. Often I'm not sure if I really clicked on the file when nothing happens, so I'll click again. In that case, I'll get multiple lines of acrobat.exe in Task Manager.

       

      The only way around the problem that I've found is to uninstall and reinstall Acrobat, which is a huge nuisance.

       

      I upgraded from Acrobat X Pro because I had the same problem with that version. I tried several "solutions" that I found online for what sounded like my problem, without any success. I was hopeful that upgrading from Acrobat X to XI would solve the problem, but it hasn't.

       

      I have CS6 installed on my system, but I uninstalled Acrobat from the Suite when I installed Acrobat XI.

       

      How can I fix this problem once for all? Thanks!

        • 1. Re: Acrobat XI Pro won't start
          Bill@VT CommunityMVP
          Bill@VT Jul 2, 2013 3:26 PM (in response to Dan-BTP)

          I might guess that you are running a 64-bit Win7 and have AA 11.0.0 installed. If that is indeed the case, update Acrobat and see if that resolves the problem.

          • 2. Re: Acrobat XI Pro won't start
            Dan-BTP Community Member
            Dan-BTP Jul 2, 2013 4:57 PM (in response to Bill@VT)

            Thanks for your reply. Yes, I am running 64-bit Win7. Control Panel Programs and Features says I have Acrobat XI Pro 11.0.03 installed. I'm not sure how to update Acrobat. When I choose it from the Start button, nothing happens (except I get another instance of Acrobat.exe in Task Manager). When I click on Acrobat XI in Control Panel Programs and Features, the only option it gives me is to uninstall.

             

            How should I update Acrobat under these conditions?

            • 3. Re: Acrobat XI Pro won't start
              Bill@VT CommunityMVP
              Bill@VT Jul 3, 2013 10:48 AM (in response to Dan-BTP)

              If you have 11.0.03, you are up to date. You need to do a repair. That is normally done from the Programs and Features menu. You may see an Acrobat.com selection. That is not the proper item. You want the Adobe Acrobat .... selection. When selected you should see Uninstall/Change as the option.

              • 4. Re: Acrobat XI Pro won't start
                Dan-BTP Community Member
                Dan-BTP Jul 3, 2013 12:05 PM (in response to Bill@VT)

                I clicked on the Adobe Acrobat XI Pro entry in the Control Panel Programs and Features list, and it gave me a message box asking if I wanted to uninstall the program. I was hoping that it would give me a repair choice, but it didn't; it just proceeded to uninstall the program.

                 

                So I then reinstalled the program, which is listed in the Control Panel as Version 11.0.0. I will try to update it to 11.0.03 now.

                 

                Already, once, in testing that the new installation worked, it crashed and asked whether to close or debug, which makes me wonder how solid the installation is.

                 

                However, at this point, it's working so I can't test any fix to the problem till it occurs again. I just wish I could do something that would solve it once and for all.

                • 5. Re: Acrobat XI Pro won't start
                  Dan-BTP Community Member
                  Dan-BTP Jul 5, 2013 7:20 PM (in response to Dan-BTP)

                  After reinstalling Version 11.0.0 of Acrobat XI Pro, I left it for a day and it automatically upgraded itself to Version 11.0.03. I restarted the system, and from that time till now, Acrobat is locked up again. When I click on a PDF file or try to start Acrobat from the Start button, nothing happens.

                   

                  I'm wondering if there is a bug or problem with Version 11.0.03 and Win 7 64-bit. Does anyone have any suggestions? Thanks!