Unable to authorize Adobe Digital on my laptop.

[ww01810]

I installed Adobe Digital on my laptop but when I tried to authorize it the authorization links were grayed out.  I uninstalled Adobe Digital, rebooted and installed again with the same results.  Tried it the third time and was able to select the link.  When I tried to enter my ID and password I receive the following message: "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again."

Adobe help states that I should try to use the same ID and password on all computers so that it is easier to remember. 

How do I authorize my Adobe Digital without creating a new ID which may or may not work.

[sjpt]

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Unfortunately, it often then gives misleading error messages about what is wrong.

Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

(Uninstalling and reinstalling does not get rid of the authorizations).

Restart ADE, and then reauthorize with your Adobe ID.

[ww01810]

Thanks, this worked great.