I think you need to print the topic and put it before your
developers and management.
Also note it is not that the pages are unavailable. Please
take a second look at the topic. The page unavailable is the
message that users get even though the page is in the CHM. If you
downloaded that file from the intranet to your PC it would work
fine.
Given the file is on your own intranet and one of the
solutions will only allow a named CHM file to work, I suspect your
developers and management might decide to implement the registry
change. Against the work they will otherwise have to do, it is a
tempting option.
What they will not get though is the appearance they want.
Skinned webhelp is the answer to that.
A CHM file is generated locally by you and then the
developers are doing the rest, albeit they are obviously not aware
of the patch issue which is causing things not to work with the
CHM. If you change to webhelp, you will generate an output that
will consist of many files and you will generate that to your hard
disk. Then it has to be published to the server. Either you can do
that if your IT people set things up that way or your developers
can do that. However, first they will need to change all the help
calls.
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