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Adobe Creative Cloud installer crashes on launch

Community Beginner ,
Jul 07, 2013 Jul 07, 2013

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This is my scenario:

1. Sucessfully installed and ran CC with PS, Lightroom etc in OSX 10.8

2. Cloned the disk since I was switching to a new SSD

3. CC or any of the Adobe apps did not launch any more

4. Removed all adobe apps with the app "Adobe Creative Cloud Cleaner Tool"

5. Repaired disk permissions

6. CC Installer crashes on launch

Crash report:

Process:         Creative Cloud Installer [632]
Path:            /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
Identifier:      com.adobe.Creative-Cloud-Installer
Version:         2.0.0.181 (2.0.0.181)
Code Type:       X86 (Native)
Parent Process:  launchd [136]
User ID:         502

Date/Time:       2013-07-07 20:50:29.778 +0200
OS Version:      Mac OS X 10.8.4 (12E55)
Report Version:  10

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
/Volumes/Creative Cloud Installer/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
terminate called throwing an exception
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib             0x9848c3ba __kill + 10
1   libsystem_kernel.dylib             0x9848b4bc kill$UNIX2003 + 32
2   libsystem_c.dylib                  0x9729051b abort + 215
3   libc++abi.dylib                    0x95ed07e0 abort_message + 151
4   libc++abi.dylib                    0x95ece249 default_terminate() + 34
5   libc++abi.dylib                    0x95ece289 safe_handler_caller(void (*)()) + 13
6   libc++abi.dylib                    0x95ece2f1 std::terminate() + 23
7   libc++abi.dylib                    0x95ecf3e6 __cxa_throw + 110
8   com.adobe.Creative-Cloud-Installer     0x001c008f 0xea000 + 876687
9   com.adobe.Creative-Cloud-Installer     0x001c01d6 0xea000 + 877014
10  com.adobe.Creative-Cloud-Installer     0x001bf8de 0xea000 + 874718
11  com.adobe.Creative-Cloud-Installer     0x001bf94c 0xea000 + 874828
12  com.adobe.Creative-Cloud-Installer     0x001bfc0a 0xea000 + 875530
13  com.adobe.Creative-Cloud-Installer     0x001bfda6 0xea000 + 875942
14  dyld                               0x8fefccda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
15  dyld                               0x8fefcfde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
16  dyld                               0x8fef9268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
17  dyld                               0x8fef90ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
18  dyld                               0x8feeae05 dyld::initializeMainExecutable() + 211
19  dyld                               0x8feeeadb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
20  dyld                               0x8feea376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
21  dyld                               0x8feea077 _dyld_start + 71

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0xbff15b74  ecx: 0xbff15aec  edx: 0x9848c3ba
  edi: 0x97290451  esi: 0xbff15b24  ebp: 0xbff15b08  esp: 0xbff15aec
   ss: 0x00000023  efl: 0x00000286  eip: 0x9848c3ba   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0xac9e4000
Logical CPU: 0

Binary Images:
   0xea000 -   0x207fef +com.adobe.Creative-Cloud-Installer (2.0.0.181 - 2.0.0.181) <161DDCA8-303C-31EB-A8C0-BA73B924F6C9> /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
  0x237000 -   0x2e2fff  libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
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0x91d32000 - 0x9214ffff  FaceCoreLight (2.4.1)  /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
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0x92589000 - 0x92592ffd  com.apple.audio.SoundManager (4.0 - 4.0)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x92593000 - 0x92596fff  com.apple.help (1.3.2 - 42)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x92614000 - 0x92678ff7  com.apple.datadetectorscore (4.1 - 269.3)  /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
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0x926ff000 - 0x92700fff  libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x92701000 - 0x927a1ff7  com.apple.QD (3.42.1 - 285.1)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
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0x92812000 - 0x928c1ff7  com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x928c2000 - 0x928c8fff  com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x928c9000 - 0x928cbfff  com.apple.securityhi (4.0 - 55002) <027D2D24-4043-3B43-90F3-112FB46903E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x93605000 - 0x9365cff7  com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x9365d000 - 0x93a40fff  com.apple.HIToolbox (2.0 - 626.1)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x93bf3000 - 0x93bf4fff  libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x93c4f000 - 0x93caafff  com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x93cab000 - 0x93cb9ff7  libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x93cba000 - 0x93db2ff9  libsqlite3.dylib (138.1)  /usr/lib/libsqlite3.dylib
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0x94701000 - 0x94701fff  com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9470d000 - 0x9475cff6  libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9496e000 - 0x9497affa  com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x94a22000 - 0x94babff7  com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x94bac000 - 0x94bfaffb  libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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0x94c05000 - 0x94ea8ff3  com.apple.CoreImage (8.4.0 - 1.0.1)  /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x94f5e000 - 0x94f61ff7  libcompiler_rt.dylib (30)  /usr/lib/system/libcompiler_rt.dylib
0x94fa5000 - 0x94fd6fff  com.apple.DictionaryServices (1.2 - 184.4)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
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0x954ed000 - 0x95597fff  com.apple.LaunchServices (539.9 - 539.9)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
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0x96596000 - 0x96596fff  com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96e15000 - 0x96ec9fff  com.apple.coreui (2.0 - 181.1)  /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96ed8000 - 0x970c0ffb  com.apple.CoreFoundation (6.8 - 744.19)  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x970c1000 - 0x971b2ffc  libiconv.2.dylib (34)  /usr/lib/libiconv.2.dylib
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0x974da000 - 0x975e7ff3  com.apple.ImageIO.framework (3.2.1 - 850)  /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x977f0000 - 0x9780eff3  com.apple.openscripting (1.3.6 - 148.3)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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0x982e4000 - 0x98332ff3  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <15B4EFFC-22D1-3517-BE8C-7947DAA24729> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x98333000 - 0x9833fff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x98340000 - 0x98384ff7  libGLU.dylib (8.9.2)  /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x997de000 - 0x997feffd  com.apple.ChunkingLibrary (2.0 - 133.3)  /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x997ff000 - 0x99814fff  com.apple.ImageCapture (8.0 - 8.0)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
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0x999da000 - 0x999e8ff3  libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
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0x9a1ed000 - 0x9a202fff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9a203000 - 0x9a204fff  libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x9a217000 - 0x9a21bffc  libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9a21c000 - 0x9a268fff  libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9a269000 - 0x9a56eff7  com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9a56f000 - 0x9a67c057  libobjc.A.dylib (532.2)  /usr/lib/libobjc.A.dylib
0x9a67d000 - 0x9a68dff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 512
    thread_create: 2
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=115.1M resident=65.7M(57%) swapped_out_or_unallocated=49.4M(43%)
Writable regions: Total=19.5M written=252K(1%) resident=540K(3%) swapped_out=0K(0%) unallocated=19.0M(97%)
 
REGION TYPE                      VIRTUAL
===========                      =======
MALLOC                             11.3M
MALLOC guard page                    48K
Memory tag=35                      7480K
Stack                              64.0M
VM_ALLOCATE                         932K
__DATA                             5224K
__DATA/__OBJC                       164K
__IMAGE                             528K
__LINKEDIT                         30.4M
__OBJC                             1528K
__OBJC/__DATA                        64K
__PAGEZERO                            4K
__TEXT                             84.7M
__UNICODE                           544K
mapped file                        83.9M
shared memory                        12K
===========                      =======
TOTAL                             290.4M

 
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correct answers 1 Correct answer

Community Beginner , Jul 09, 2013 Jul 09, 2013

SOLVED:

After creating a new user and then moving my settings files in file by file and loging out in between I finally found the one that kills CC. I'm using the OSX config bootstrap from https://github.com/mathiasbynens/dotfiles.

I guess the comment should have warned me, but I'm not running Adobe Illustrator CS5, an it didn't say "crashes all Adobe apps"

<pre style="font-face: monospace">

# Fix for the ancient UTF-8 bug in QuickLook (http://mths.be/bbo)

# Commented out, as this is known to cause p

...

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Community Beginner ,
Jul 09, 2013 Jul 09, 2013

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Ok... I started from the beginning and cloned the disk again. This time I did not rename the disk (so that it would have a different name in finder). Now CC worked just fine. I don't think I changed any settings in SuperDuper.

The problem now is that when I move the SSD to an other computer, which was the point all the time, I get the same crashes as above. The CC app and PS crash on start. Lightroom works just fine though.

Is this some evil way of copy protection? I am a paying customer. Now I would uninstall CC if I just could, but the uninstall also crashes on start.

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Adobe Employee ,
Jul 09, 2013 Jul 09, 2013

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Try the cleaner tool on second computer: http://www.adobe.com/support/contact/cscleanertool.html. Clean up all adobe apps. Remove any Adobe files and folders left behind and install them again. I would think there is a bug in super duper that is not cloning everything required.

Regards,

Anirudh

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Community Beginner ,
Jul 09, 2013 Jul 09, 2013

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The strange thing though is that it worked on the new SSD in the old computer, but not when I moved the same SSD to the new computer. So I don't think it has anything to do with SuperDuper.

The next weird thing is that the apps keep crashing after I moved the SSD back to the old computer. Like the Adobe apps left a trace or something.

I will try a new thing now. Run the cleaner on the old SSD before I clone and then try to install on the new computer.

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Community Beginner ,
Jul 09, 2013 Jul 09, 2013

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The plot thickens...

I hadn't thought about trying with a fresh user account yet.

So:

* new cloned SSD

* new computer

* fresh empty test user account

SUCCESS.

So... what files do I have to clean from my user account (I don't want to loose all the other settings and things in ~/Library) to get this to work again? There's obviously some Adobe file in there that makes CC and PS angry...

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Community Beginner ,
Jul 09, 2013 Jul 09, 2013

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SOLVED:

After creating a new user and then moving my settings files in file by file and loging out in between I finally found the one that kills CC. I'm using the OSX config bootstrap from https://github.com/mathiasbynens/dotfiles.

I guess the comment should have warned me, but I'm not running Adobe Illustrator CS5, an it didn't say "crashes all Adobe apps"

<pre style="font-face: monospace">

# Fix for the ancient UTF-8 bug in QuickLook (http://mths.be/bbo)

# Commented out, as this is known to cause problems when saving files in

# Adobe Illustrator CS5

echo "0x08000100:0" > ~/.CFUserTextEncoding

<pre>

I am able to recreate the crash scenario when applying this single file to a fresh user account where CC and apps worked before.

I guess it was stupid of me to do this, but It would be nice to know why the apps crash with nothing more than a crash report.

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New Here ,
Jul 18, 2013 Jul 18, 2013

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After a full day of reading forums to no avail, Apple Support actually solved this issue.  In OS 10.8.4, no Abode Cloud app would launch.  The splash screen would appear and that's it.  This solved it -

This how you repair/reset a user's permissions and ACLs in Lion. You need to run theresetpassword utility.

  1. Restart Lion holding down CMD+R.
  2. This brings up the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.
  3. In the Terminal window, type resetpassword and hit the return key.
  4. The Password reset utility launches, but you’re not going to reset the password.Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.
  5. At the bottom of the window, you’ll see an area labeled ‘Reset Home Directory Permissions and ACLs’. Click the Reset button there.

The reset process takes a couple of minutes. Repeat for all accounts and then restart.

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New Here ,
Nov 02, 2013 Nov 02, 2013

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Thanks ajkAIKEN

Thats solves my case! Thanks for sharing!

Christoph

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