• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

adobe flash player update service 11.6 r602 has stopped working and was closed

New Here ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

Need help....Continuous error "adobe flash player update service 11.6 r602 has stopped working and was closed"

Running vista home premium 64 bit

Views

10.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 18, 2013 Jun 18, 2013

Copy link to clipboard

Copied

I suggest that you manually update to the latest 11.7 Flash Player.

Download and run the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Download and run the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea... (under the heading Progress bar hangs).

Please post again if you still experience problems with 11.7.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2013 Jun 19, 2013

Copy link to clipboard

Copied

Have done a full removal and a clean install and still have the same issue. It would not let me delete the flash folder under the system wow 64 even after installing unlocker. It did update to 11.7 though but still same error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 19, 2013 Jun 19, 2013

Copy link to clipboard

Copied

Try restarting Windows, then use Unlocker again.  If that still does not succeed, then something is seriously wrong with your system.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2013 Jul 10, 2013

Copy link to clipboard

Copied

Same problem as you. Vista Home Basic 64-bit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2013 Jul 10, 2013

Copy link to clipboard

Copied

Information about the error:

Nombre de evento de problema:          APPCRASH

Nombre de la aplicación:          FlashPlayerUpdateService.exe

Versión de la aplicación:          11.6.602.180

Marca de tiempo de la aplicación:          51a4ab8c

Nombre del módulo con errores:          ntdll.dll

Versión del módulo con errores:          6.0.6002.18541

Marca de tiempo del módulo con errores:          4ec3e39f

Código de excepción:          c0000005

Desplazamiento de excepción:          0004bb57

Versión del sistema operativo:          6.0.6002.2.2.0.768.2

Id. de configuración regional:          3082

Información adicional 1:          fd00

Información adicional 2:          ea6f5fe8924aaa756324d57f87834160

Información adicional 3:          fd00

Información adicional 4:          ea6f5fe8924aaa756324d57f87834160

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 10, 2013 Jul 10, 2013

Copy link to clipboard

Copied

Perform a clean install: http://forums.adobe.com/thread/928315

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2013 Aug 05, 2013

Copy link to clipboard

Copied

so far, the replies are all the same and like others, the offered solution has not, does not work.  This original post was made in June. It is August as I write this. Is there any new information yet?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 05, 2013 Aug 05, 2013

Copy link to clipboard

Copied

You can turn off updates in your Global settings. Access through your control panel, or by right clicking ANY flash content on the web and choosing "Global Settings".

Under the Advanced tab, select "Never check for updates". This will disable the updater and it CAN'T stop working if it never starts.

The downside is you're on your own from there to keep your Flash Player up to date.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 05, 2013 Aug 05, 2013

Copy link to clipboard

Copied

LATEST

nodangednamesavailable wrote:

the offered solution has not, does not work.

That is simply not possible; if a "clean install" is performed, then the old 11.6 FlashPlayerUpdateService.exe is removed, and can no longer cause this error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines