Frustrated!!

[CamyGram]

I tried installing the latest version of Flash Player and when it finished it indicated "I don't have sufficient permission to complete the download!" I can view videos through my Internet Explorer but when I try to download the new version or try to view video through my Firefox (my default browser) I continually get this message!! I couldn't even send in a message through one of your "live Help" it gave me the same message.

I have tried uninstalling and reinstalling Firefox and this did not help...PLEASE help!!

Camille

[C_F_McBlob]

Is your account an administrator account? Usually this happens when the account is a standard user.

[CamyGram]

I've never had issues before so my friend created an Admin account and we

tried from there but it syill would not install. Same message.

[pwillener]

Downloading anything does not require Administrator permissions; installing however does.

Try the following

• download the offline installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea... and save it to disk
• close all browser windows, then run the downloaded installers

If you still get that error message, then I strongly suspect that your system is infected with malware.

[CamyGram]

I highly suspect I'm infected by Malware. Any suggestions on the best way

to get rid of it?

Thank you!

[pwillener]

Try the free version of http://www.malwarebytes.org/

However, there is a chance that it also won't allow you to download this.  In that case, download it on a different computer, then use a memory stick or such to transfer it to the infected computer.

[CamyGram]

Thank you so much!!