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160. Re: Multicam Editing in Premiere CC Issue
bkmvincent Jul 10, 2013 4:03 PM (in response to Mark Mapes)I'm also still having the problem. Version says 7.0.1 (105)
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161. Re: Multicam Editing in Premiere CC Issue
Mark Morreau Jul 10, 2013 4:13 PM (in response to Mark Mapes)Mark, I am curious to know if the Multicam bugfix in the patch will repair broken sequences, of the sort which have been detailed in this thread, or if it simply fixes the bug so that it will not happen in future multicam edits.
I understand that the bugfix list is still being compiled, but since this is the big fix that everyone's been waiting for it would be good to know the details of it.
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162. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 10, 2013 4:14 PM (in response to bkmvincent)bkmvincent wrote:
I'm also still having the problem. Version says 7.0.1 (105)
bkmvincent,
Sorry to hear that. So, after the update you're experiencing the same issue with a new project, or an existing project?
Thanks,
Kevin
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163. Re: Multicam Editing in Premiere CC Issue
bkmvincent Jul 10, 2013 4:16 PM (in response to Kevin-Monahan) -
164. Re: Multicam Editing in Premiere CC Issue
cazares1990 Jul 10, 2013 4:18 PM (in response to Stéphane Hérès)After the update, it didn't fix my already messed up multicam edits with the looping problem. I tried new multi camera edits closed the program and launched it back up and seems like the new edits are in place as I left them. So I'm thinking we will all need to re-edit what we had done before the update. Earlier posts from other guys show how to re-do it rather fast.
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165. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 10, 2013 4:22 PM (in response to bkmvincent)Hi bkmvincent,
Very sorry about that. Perhaps someone else from the product team can shed more light, but I have heard that the update will not repair every existing sequence exhibiting the problem. However, most of them should be fixed with the update. Sorry that you ran into an instance where the update did not fix the problem.
Please file a bug report of the steps you took, and perhaps we can find a fix for your case: http://www.adobe.com/go/wish
Thanks,
Kevin -
166. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 10, 2013 4:24 PM (in response to cazares1990)cazares1990 wrote:
After the update, it didn't fix my already messed up multicam edits with the looping problem. I tried new multi camera edits closed the program and launched it back up and seems like the new edits are in place as I left them. So I'm thinking we will all need to re-edit what we had done before the update. Earlier posts from other guys show how to re-do it rather fast.
Hi cazares1990,
Sorry the update did not retroactively fix your broken sequences. As I mentioned previously, this will fix many, but not all multicamera sequences.
Thanks,
Kevin -
167. Re: Multicam Editing in Premiere CC Issue
Mark Mapes Jul 10, 2013 5:57 PM (in response to Kevin-Monahan)The notes from the developer who fixed this bug indicated that affected sequence should be redeemed by the fix. Both the tester who verified the fix and I confirmed that. However, our testing was in basic scenarios along the following lines:
- In 7.0.0, create a multicam sequence and make a second pass at editing it in the multicam mode
- Close and save the project [without further editing to try to fix the broken edits]
- apply the patch
- Open the project
I imagine it's possible that some types of edits made between steps 1 and 3 could 'lock in' the errors such that the patch can't redeem the sequence.
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168. Re: Multicam Editing in Premiere CC Issue
robest Jul 11, 2013 1:22 AM (in response to Mark Mapes)Drat. Update doesn't fix my broken sequence.
I didn't edit it at all once I found it broken, although I did try re-rendering it all (I have some overlay effects).
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169. Re: Multicam Editing in Premiere CC Issue
adjohnson62 Jul 11, 2013 3:25 AM (in response to robest)I am experiencing similar issues with multicamera editing and am losing paid hours re-doing my multi-camera edits over and over again. Why is adobe beta-testing this product on its customers?
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170. Re: Multicam Editing in Premiere CC Issue
Mark Morreau Jul 11, 2013 3:31 AM (in response to adjohnson62)Have you updated Premiere Pro to 7.0.1 using the update released yesterday? If not, you should, as it fixes this multicam bug.
If you are still experiencing this issue with new multicam edits despite having updated Premiere Pro CC then you should contact technical support. -
171. Re: Multicam Editing in Premiere CC Issue
Joseph from Austin Jul 11, 2013 6:49 AM (in response to Mark Morreau)I still have not seen an answer to the question I and others have asked regarding the trial, and to whether or not it will be extended. I was considering migrating from a competitors platform. In light of this bug, I think this is a reasonable request.
I at least think it deserves and answer.
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172. Re: Multicam Editing in Premiere CC Issue
Stan Jones Jul 11, 2013 7:00 AM (in response to Joseph from Austin)I still have not seen an answer to the question I and others have asked regarding the trial, and to whether or not it will be extended.
They may not be able to give an answer to a request that requires looking at individual situations. I would contact customer service and make the request there first.
Mark, is there a way for users to point out this thread to customer service? Can they give them your name as a staff person who knows the technical issue?
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173. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 11, 2013 9:27 AM (in response to Joseph from Austin)Hello Joseph,
Please contact customer support with that request: http://helpx.adobe.com/contact.html
Thanks,
Kevin -
174. Re: Multicam Editing in Premiere CC Issue
Joseph from Austin Jul 11, 2013 11:08 AM (in response to Kevin-Monahan)Kevin,
I do appreciate your response.
I did just finish a call to customer service. The woman on the phone had an extremely strong accent. She had a good deal of difficultly understanding me, as I did her. It was a challenge to communicate. She was unaware with any issue with Premiere CC, but in short, said there was no possibility of extending the trial.
I find it hard to commit to a product subscription with a cancellation penalty in a situation like this.
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175. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 11, 2013 11:13 AM (in response to Joseph from Austin)Joseph,
I apologize you had difficulty in communicating with our staff. I'll contact you via PM. I'll see what I can do from my end.
Thanks,
Kevin
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176. Re: Multicam Editing in Premiere CC Issue
Mark Mapes Jul 11, 2013 11:56 AM (in response to Stan Jones)The URL for the thread will serve for purposes of point Customer Support here. And I'm cool with being cited as a contact person.
If there's a way extend a trial period, I'm not aware of it. But then I'm no authority on such matters. Licensing, authentication, and the like are managed by a central team; point products like Premiere Pro are basically clients of the security components, with limited visibility to how those components work. Besides, I'm not directly involved in testing things like trial period expiration. So it would not really expect to know about a trial-period-reset tool if one existed. But I would be a bit surprised if such a tool existed. Just think: If we intentionally left a way to reset the trial period, a hacker could exploit that to reset every trial on the planet for eternity.
@Max in post 156: if you were implying that we intentionally waited to release the patch until your trial was nearly expired, that is categorically untrue. In fact, the idea is simply nonsensical in about a dozen different way.
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177. Re: Multicam Editing in Premiere CC Issue
BryonEvansFilms Jul 13, 2013 9:42 AM (in response to Kevin-Monahan)Same here, my multi-cam sequence was not fixed by the update. All AVCHD footage shot on Panasonic GH2's and GH3's. I hope that new multi-cam sequences do not suffer from the same problem. Can anyone confirm that new multi-cam sequences are working ok?
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178. Re: Multicam Editing in Premiere CC Issue
jason-hare Jul 22, 2013 12:05 AM (in response to Max Maximciuc)The official adobe device is to use premiere cs6. But if you are a cc subscriber has does one obtain this? It does not appear to be available but should be free if it is the only way to do someone that I have paid for!
The fact I have almost finished my project and only just discovered a key feature is faulty is not great.
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179. Re: Multicam Editing in Premiere CC Issue
cscooper2013 Jul 22, 2013 6:16 AM (in response to jason-hare)If you are a CC subscriber you should have access to all of the CS6 apps. You obtain them in the same way you obtain CC products. If you normally download your CC apps from the Adobe Creative Cloud App Manager, then you'll need to scroll past all of the CC offerings to the bottom where older products (CS6) appear. If this is not the case for you, please contact support.
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180. Re: Multicam Editing in Premiere CC Issue
adjohnson62 Jul 22, 2013 6:41 AM (in response to cscooper2013)Wow, I’m sprinting into the past with CS6. Do I get a discount on my monthly subscription?
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181. Re: Multicam Editing in Premiere CC Issue
Mark Morreau Jul 22, 2013 7:10 AM (in response to jason-hare)jason-hare wrote:
The official adobe device is to use premiere cs6. But if you are a cc subscriber has does one obtain this? It does not appear to be available but should be free if it is the only way to do someone that I have paid for!
Did you mean advice? If so that's no longer the case. There was an update issued in early July which fixed the multicam issue. You can edit your multicam sequence safely with Premiere Pro CC when you have updated it to 7.01.
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182. Re: Multicam Editing in Premiere CC Issue
MHoecker Jul 22, 2013 10:59 AM (in response to Mark Morreau)I can confirm that multicam now works just fine on Premiere CC, and some projects were restored by the update. Some were not, and it all had to do with how much/what you did to try and fix the sequences for yourself before the update.
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183. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 5:34 AM (in response to MHoecker)I now seem to have lost my ability to use 1, 2, 3, 4 etc for camera angles in CC's Multicam when using the program window - anyone know why ? I can do it by selecting the camera with the mouse, but i'm quicker to cut to a shot when it's at my fingertips.
Also, i can't seem to get my 2nd monitor to output fullscreen video anymore...
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184. Re: Multicam Editing in Premiere CC Issue
srukweza Jul 23, 2013 10:54 AM (in response to PaulSeidel)Don't worry the bugs will be fixed when the majority of the 12 months contracts will be renewed. That's ADOBE for real. Remember they left a lot of UNFIXED issues in CS6!!
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185. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 23, 2013 11:05 AM (in response to srukweza)Hi srukweza,
srukweza wrote:
Remember they left a lot of UNFIXED issues in CS6!!
We have committed to bug fixes for Premiere Pro CS6, notably, the AVCHD spanning bug.
Al Mooney said, "Our commitment to customers includes those who haven’t yet subscribed to Creative Cloud or who rely on CS6, and we plan to release an update to Premiere Pro CS6 in the coming weeks that will address an AVCHD clip spanning issue."
http://blogs.adobe.com/premierepro/2013/07/ppro-cc-july-2013-update.html
Feel free to submit additional bug reports, if you have issues you want fixed in Premiere Pro CS6: http://www.adobe.com/go/wish
Hope this info helps.
Kevin
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186. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 23, 2013 11:09 AM (in response to PaulSeidel)Hi Paul,
PaulSeidel wrote:
I now seem to have lost my ability to use 1, 2, 3, 4 etc for camera angles in CC's Multicam when using the program window - anyone know why ? I can do it by selecting the camera with the mouse, but i'm quicker to cut to a shot when it's at my fingertips.
Also, i can't seem to get my 2nd monitor to output fullscreen video anymore...
Sorry you're having trouble. I would look at your keyboard shortcuts dialog box and make sure that you have the correct set working. If you do have keyboard shortcuts that are not functioning, I would try deleting your preferences file first. Hopefully, this will also solve your 2nd monitor issue.
Let us know if that works for you.
Thanks,
Kevin
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187. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 4:21 PM (in response to Kevin-Monahan)Kevin,
Thanks - I found it had mapped them to Ctrl+1, Ctrl+2, etc - which it never was before ! All fixed ! Now I just need my full screen playback back.
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188. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 23, 2013 4:40 PM (in response to PaulSeidel)Hi Paul,
Yes, the default for "Cut To" cameras is Ctrl+1, etc. as you found. Pressing the numbers only selects the angle.
Have you tried deleting your preferences file for the other issue?
Cheers,
Kevin
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189. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 4:41 PM (in response to Kevin-Monahan)Not yet, where do I find it ?
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190. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 23, 2013 4:45 PM (in response to PaulSeidel)This article should help: http://blogs.adobe.com/genesisproject/2011/02/premiere-pro-cs5-maintenance-two-great-tips. html
Thanks,
Kevin
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191. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 5:00 PM (in response to Kevin-Monahan)I've reset via Shift/Alt on the Mac but no joy - the 2nd screen just doesn't playback anything, it stays as Mac.
Re: Multicam Editing in Premiere CC Issue
created by Kevin Monahan in Premiere Pro - View the full discussion
Hi Paul,
Yes, the default for "Cut To" cameras is Ctrl+1, etc. as you found. Pressing the numbers only selects the angle.
Have you tried deleting your preferences file for the other issue?
Cheers,
Kevin
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192. Re: Multicam Editing in Premiere CC Issue
Josh from Spokane Jul 23, 2013 5:14 PM (in response to PaulSeidel)There are a lot of people subscribed to this thread, which is about an issue separate from the one you're pursuing help for here. Maybe you should use google and/or open a new thread.
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193. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 5:14 PM (in response to Josh from Spokane)Josh, I understand - i've already done a post but no replies, and nothing on Google
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194. Re: Multicam Editing in Premiere CC Issue
adjohnson62 Jul 23, 2013 5:18 PM (in response to PaulSeidel)Indeed, Josh is spot on there – this is about bugs in CC.
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195. Re: Multicam Editing in Premiere CC Issue
PaulSeidel Jul 23, 2013 5:21 PM (in response to adjohnson62)Understood - and it's not a MC bug with the external playback. Happy for someone to delete the posts if it intrudes.
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196. Re: Multicam Editing in Premiere CC Issue
srukweza Jul 25, 2013 4:38 PM (in response to PaulSeidel)I am very much surprised to see that most people here have not taken any action against Adobe after being signed to a contract of a product that has not been fully developed.In this case, subscribers should start to take action against this corporate for contracting them to a half functional product. In my sight some empleyees have plainly admitted that there is an incomplete code in this software and the issue was actually observed but Adobe just proceeded to sign up their clients to achieve the targets assumed by the CEO on launch without addressing these issues. Therefore the end user is now experiencing multiple work arounds in a product they are contracted to pay monthly.
In legal terms any contract that has been not been fulfilled in both directions can be terminated. So guys if you wish to revert to CS6 please do not hesitate to show Adobe the legal pathway if they are not pretty aware of it. We still languishiing with CS6 which is full of bugs which have been promised to be addressed hence a new version is already in place and there is no date when those issues will be rectified.
The only issue which will be rectified in CS6 is the AVCHD spanned clips. The tick time error when opening a project composed of nested sequences and warp stabilisers have not been promised and Adobe Encore has not been literally singled out when highlighting the updating of CS6 suite.
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197. Re: Multicam Editing in Premiere CC Issue
Kevin-Monahan Jul 25, 2013 4:44 PM (in response to srukweza)srukweza wrote:
I am very much surprised to see that most people here have not taken any action against Adobe...
In legal terms any contract...
The only issue which will be rectified in CS6...
Hi srukweza,
I'm sorry that you're upset about some of the problems with Premiere Pro CS6. We have committed to bug fixes for CS6, though. If there are some bugs you'd like to draw our attention to, please feel free to create a bug report: http://www.adobe.com/go/wish
Thanks,
Kevin
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198. Re: Multicam Editing in Premiere CC Issue
SteveHoeg Jul 27, 2013 9:11 AM (in response to srukweza)Hey srukweza, we intend to bring the fix for TickTime errors with the warp stabilizer on nested sequences back to CS6.
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199. Re: Multicam Editing in Premiere CC Issue
adjohnson62 Jul 28, 2013 4:23 AM (in response to SteveHoeg)why not sort CC out?





