Why is my 3D menu greyed out? (Photoshop CC)

Report · Jul 12, 2013

Sorry if I'm asking this in the wrong place, first time I attempt using these forums!

I have recently installed Photoshop CC, and I'm experiencing that the 3D menu is all greyed out - I remember using it without problems in CS5.

System Info

Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2294 MHz

Built-in memory: 8103 MB

Free memory: 4044 MB

Memory available to Photoshop: 7120 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: False.

OpenGL Allow Advanced Mode: False.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Unavailable

OpenGL Version: 2.1

Video Rect Texture Size: 4096

OpenGL Memory: 1024 MB

Video Card Vendor: Intel

Video Card Renderer: Mobile Intel(R) HD Graphics

Display: 1

Display Bounds: top=0, left=0, bottom=768, right=1366

Video Card Number: 2

Video Card: Mobile Intel(R) HD Graphics

Driver Version: 8.811.1.5000

Driver Date: 20110204000000.000000-000

Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Video Mode:

Video Card Caption: Mobile Intel(R) HD Graphics

Video Card Memory: 3860 MB

Video Card Number: 1

Video Card: AMD Radeon HD 6630M

Driver Version: 8.811.1.5000

Driver Date: 20110204000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Video Mode: 1366 x 768 x 4294967296 colors

Video Card Caption: AMD Radeon HD 6630M

Video Card Memory: 1024 MB

Serial number: Tryout Version

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: C:\Users\martin\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 449,0G, 198,4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:

ACE.dll ACE 2013/03/19-12:09:02 79.535293 79.535293

adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850

AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0

AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484

AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517

AdobePIP.dll Adobe Product Improvement Program 7.0.0.1768

AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481

AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481

AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481

adobe_caps.dll Adobe CAPS 7,0,0,21

AGM.dll AGM 2013/03/29-12:09:59 79.536232 79.536232

ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31

aif_core.dll AIF 5.0 79.534508

aif_ocl.dll AIF 5.0 79.534508

aif_ogl.dll AIF 5.0 79.534508

amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000

ARE.dll ARE 2013/03/19-12:09:02 79.535293 79.535293

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2013/03/19-12:09:02 79.535293 79.535293

BIBUtils.dll BIBUtils 2013/03/19-12:09:02 79.535293 79.535293

boost_date_time.dll DVA Product 7.0.0

boost_signals.dll DVA Product 7.0.0

boost_system.dll DVA Product 7.0.0

boost_threads.dll DVA Product 7.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.1.6.30158 2.1.6.30158

CITThreading.dll Adobe CITThreading 2.1.6.30158 2.1.6.30158

CoolType.dll CoolType 2013/03/19-12:09:02 79.535293 79.535293

dvaaudiodevice.dll DVA Product 7.0.0

dvacore.dll DVA Product 7.0.0

dvamarshal.dll DVA Product 7.0.0

dvamediatypes.dll DVA Product 7.0.0

dvaplayer.dll DVA Product 7.0.0

dvatransport.dll DVA Product 7.0.0

dvaunittesting.dll DVA Product 7.0.0

dynamiclink.dll DVA Product 7.0.0

ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742

FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561

filter_graph.dll AIF 5.0 79.534508

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

imslib.dll IMSLib DLL 7.0.0.37

JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 2.1.2.1756

mediacoreif.dll DVA Product 7.0.0

MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

PatchMatch.dll PatchMatch 0000/00/00-00:00:00 1. 1.

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC CC

Plugin.dll Adobe Photoshop CC CC

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.0.1.34

PSArt.dll Adobe Photoshop CC CC

PSViews.dll Adobe Photoshop CC CC

SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742

ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003

updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102

WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Accented Edges 14.0

Adaptive Wide Angle 14.0

Angled Strokes 14.0

Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Bas Relief 14.0

BMP 14.0

Camera Raw 8.0

Camera Raw Filter 8.0

Chalk & Charcoal 14.0

Charcoal 14.0

Chrome 14.0

Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Color Halftone 14.0

Colored Pencil 14.0

CompuServe GIF 14.0

Conté Crayon 14.0

Craquelure 14.0

Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Crop and Straighten Photos Filter 14.0

Crosshatch 14.0

Crystallize 14.0

Cutout 14.0

Dark Strokes 14.0

De-Interlace 14.0

Dicom 14.0

Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Diffuse Glow 14.0

Displace 14.0

Dry Brush 14.0

Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Embed Watermark 4.0

Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Extrude 14.0

FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Fibers 14.0

Film Grain 14.0

Filter Gallery 14.0

Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Fresco 14.0

Glass 14.0

Glowing Edges 14.0

Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Grain 14.0

Graphic Pen 14.0

Halftone Pattern 14.0

HDRMergeUI 14.0

IFF Format 14.0

Ink Outlines 14.0

JPEG 2000 14.0

Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Lens Blur 14.0

Lens Correction 14.0

Lens Flare 14.0

Liquify 14.0

Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Mezzotint 14.0

Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Mosaic Tiles 14.0

Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Neon Glow 14.0

Note Paper 14.0

NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Ocean Ripple 14.0

Oil Paint 14.0

OpenEXR 14.0

Paint Daubs 14.0

Palette Knife 14.0

Patchwork 14.0

Paths to Illustrator 14.0

PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Photocopy 14.0

Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Pinch 14.0

Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Plaster 14.0

Plastic Wrap 14.0

PNG 14.0

Pointillize 14.0

Polar Coordinates 14.0

Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Poster Edges 14.0

Radial Blur 14.0

Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Read Watermark 4.0

Reticulation 14.0

Ripple 14.0

Rough Pastels 14.0

Save for Web 14.0

ScriptingSupport 14.0

Shake Reduction 14.0

Shear 14.0

Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Smart Blur 14.0

Smudge Stick 14.0

Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Spatter 14.0

Spherize 14.0

Sponge 14.0

Sprayed Strokes 14.0

Stained Glass 14.0

Stamp 14.0

Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Sumi-e 14.0

Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Targa 14.0

Texturizer 14.0

Tiles 14.0

Torn Edges 14.0

Twirl 14.0

Underpainting 14.0

Vanishing Point 14.0

Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Water Paper 14.0

Watercolor 14.0

Wave 14.0

Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

Wind 14.0

Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

ZigZag 14.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Adobe Exchange

Kuler

Installed TWAIN devices: NONE

Report · Jul 12, 2013

Hi NinjaMountainGoat,

There are some hardware requirements for the new software capabilities. To be able to use the 3D features in Photoshop, it is required that you have a video card that is atleast 512mb. To check what kind of video card capability you have, goto Help --> System Info. From there, you should see 'Video Card Memory: __MB'. If your memory card is only 256mb, it will not be able to handle the 3D features.

Below are two other helpful forum threads that may also answer your questions:

http://forums.adobe.com/thread/1120661?tstart=0

http://forums.adobe.com/message/4937784#4937784

Hope this helps,

Clarice

Report · Jul 12, 2013

Update your video card driver from Intel's website.

Report · Jul 13, 2013

Thanks for the response, Chris!

I updated both the intel and AMD Radeon drivers and the 3D menu is no longer greyed out - but this bring me to a 2nd problem. Whilst it's not greyed out any longer - the functions don't work, and the first time an error message pops up, saying that I should enable 'Use Graphics Processor' (which is checked in the preferences), that my video card should live up to the requirements - which it seems to do... but I might be wrong on this? And finally that my drivers are working correctly - which is was I just updated to make the 3D menu even work.

A new log of the Help -> System info
http://pastebin.com/tMYCvFHX

Report · Jul 13, 2013

The actual error message probably says that you should disable the graphics processor because your video card has a problem. But, of course, we'd know more if you could post the exact error message wording.

Using 2 different GPUs at one time tends to cause problems in the drivers. For system with a low end embedded GPU, it's best to turn that GPU off in the GPU driver or BIOS.

Plus your drivers are from March of 2012 - hardly current.

Also odd is that the AMD and Intel GPUs are reporting the same driver version - which means that there is a problem with the drivers on your system.

Report · Jul 13, 2013

Thanks for the reply!

The drivers had to be updated through Lenovo's services, which made updating them a bit messier than I would have wished.

I found that in the updated driver, I was able to choose which GPU was to work in which programs, and could assign the powerful one for Photoshop - which seems to have fixed it.

Thanks for taking your time answering my questions.

Report · Jul 13, 2013

Always update your video drivers from the website of the video card manufacturer.

Report · Jul 14, 2013

Wasn't possible - it told me I had to contact my computer manufactorer when I tried installing the newest one. I guess it's just how Lenovo wants it.

Report · Jul 14, 2013

Laptops are often like that, since it is the manufacturer who integrates the GPU into the system, not the user.

-Noel

Adobe Community

Why is my 3D menu greyed out? (Photoshop CC)

1 Correct answer

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