0 Replies Latest reply: Jul 15, 2013 5:36 PM by George_FBC RSS

    Resolved - CS6 Updates Fail with U44M1P7

    George_FBC Community Member

      CS6 Design & Web Premium - all product updates fail with U44M1P7 since Creative Cloud was introduced.

       

      Two questions:

      1. I saw earlier case which pointed to http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html.  For my clarification, does this solution mean I have to Uninstall & Reinstall CS6 from scratch?

       

      2. I did not mean to install, nor do I want Creative Cloud.  So how do I get it off my computer and keep it off?

       

      Thanks, George

       

       

      UPDATE:

      This was a Windows7 Ultimate 64-bit system

       

      No Replies, but persistence prevails  ...

      Following resoplution steps worked for me, resulting in all products being Up To Date post reboot:

       

      1.  Start > Control Panel > Uninstall "Adobe Extension Manager CS6"

      2.  Reboot

      3.  Reinstall "Adobe Extension Eanager CS6"

           a. I had original download files saved and used them.

           b. But, download from http://www.adobe.com/exchange/em_download/em6_download.html produced same files

      4.  Reboot

      5.  Performed Validations:

           a. Started Adobe Application Manager (which starts Creative Cloud)

               1. Select "Install or update an application" and all products are noted as "Up to date".

           b. Started Adobe Creative Cloud

               1. Select "Install or update an application" and all products are noted as "Up to date".

           c. Selected "Help > Updates" from within Dreamweaver, Fireworks & Photoshop (64-bit) CS6 (random choices)

               1. All products are noted as "Up to date".

       

      FYI, I noted that some other cases noted resolution with install of "Extension manager CC" (i.e. Createive Cloud)

           I did not install this product.

       

      Case closed for me.  Hope this helps someone else.