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I updated my flash. It is now crashing EVERYTIME I try to chat. Not once, but the whole day today.

New Here ,
Jul 21, 2013 Jul 21, 2013

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I cannot fix the flash player.  I have sent numerous crash reports, all of which have gone unanswered.  The software worked well until I updated it last week. 

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LEGEND ,
Jul 21, 2013 Jul 21, 2013

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Operating System?

Browser?

Without this info, we can only guess at what the issue is or how to fix it.

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New Here ,
Jul 21, 2013 Jul 21, 2013

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Firefox windows.

Sent from my iPhone

Julia Hurley

865-237-7328

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LEGEND ,
Jul 21, 2013 Jul 21, 2013

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Thanks. As far as sending the crash reports, you won't receive an answer. Those are gathered and analyzed to determine what, if any, fixes need to be incorporated into the next update. Even here in the form, you haven't reached Adobe, but fellow users.

Chat usually depends on Java, not Flash. Where are you chatting in a Flash client?

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New Here ,
Jul 22, 2013 Jul 22, 2013

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I am using Facebook and Rosetta Stone.

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Julia Hurley

865-237-7328

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LEGEND ,
Jul 22, 2013 Jul 22, 2013

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Check your plugins: In Firefox -  Tools>Addons>Plugins

Parallels DesktopScreenSnapz001.jpg

You should see BOTH Shockwave Flash 11.8.8.00.94 and Shockwave for Director 12.0.3.333. They shold BOTH be enabled.

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New Here ,
Jul 22, 2013 Jul 22, 2013

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They are both enabled. It is still crashing.

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Julia Hurley

865-237-7328

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LEGEND ,
Jul 22, 2013 Jul 22, 2013

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I'd recommend uninstalling both the Flash Player and Shockwave plugins (using the Control Panel). Then download and reinstall them.

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LEGEND ,
Jul 22, 2013 Jul 22, 2013

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This is a public forum; do you really want to post your telephone number each time you reply?

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