1 Reply Latest reply on Mar 1, 2007 9:27 AM by Newsgroup_User

    Fireworks question

    bulldogtech
      When trying save work done in Fireworks 8, an internal error comes up and the file is not saved. A new file can be opened or created and saved. This occurs intermittently on different computers with different users. XP Pro is the operating system. Can anyone help solve this problem?

        • 1. Re: Fireworks question
          Level 7
          bulldogtech wrote:

          > When trying save work done in Fireworks 8, an internal error comes up and the
          > file is not saved. A new file can be opened or created and saved. This occurs
          > intermittently on different computers with different users. XP Pro is the
          > operating system. Can anyone help solve this problem?

          An Internal Error message is an indication that some kind of memory
          handling was not made available to the program. Possible causes are
          moving the file to a new location, using the program in User rather than
          in Administrator mode, Saving to a networked drive rather than the one
          the program is installed on. Some people have reported this kind of
          message after uninstalling fonts that may have been used in the file.

          Sometimes you can fix the problem by deleting the Fireworks preferences
          text file. On my machine, that file is located at

          C:\Documents and Settings\Linda Rathgeber\Application
          Data\Macromedia\Fireworks 8\English

          --
          Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
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