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The left navigation pane (index tree) is not displaying in last Google Chrome version (Version 28.0

New Here ,
Jul 24, 2013 Jul 24, 2013

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I'm publishing my RoboHelp 9 projects in IIS (Windows Server) and the index tree is gone if I open them in Chrome version 28.0.1500.72 m

If I apply the fix (WebHelp TOC does not display using Google's Chrome Browser) suggested here http://www.grainge.org/pages/snippets/snippets.htm#browsers

it looks like it fixes the problem for European languages but it breaks the search functionality for Asian languages.

Any idea?

Thank you

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Community Expert ,
Jul 24, 2013 Jul 24, 2013

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The fix does say it is only for Rh7.

Could it be like Item 6 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp. You haven't said if the problem is only with Chrome.

Try publishing from the sample projects. That will identify whether it is a general or project issue.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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New Here ,
Jul 24, 2013 Jul 24, 2013

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Thank you Peter for your prompt reply.

Yes, the problem is only with Chrome, and specifically the last version. The projects were working fine in Chrome version 27.

I checked and the mime types are set up correctly on IIS, so that has to be excluded as a problem.

Do you know if there is any fix for RH 9 whver.js file to apply for Chrome?

We have many projects published in different languages, and never a problem with the TOC, but I'll try to publish a sample project.

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Community Expert ,
Jul 25, 2013 Jul 25, 2013

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The fix would have been included in later versions so I am guessing the Chinese search problem was not picked up the original fix.

I can only suggest contacting Adobe Tech Support. It may be they are aware of the issue and have a fix.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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