Where is my Flash Player?

[Guest]

I have been wrestllng with an issue for weeks.  I have cleaned my registry, run Malware programs, and my machine has AVS on it.  I ran Windows Defender, and Norton.  I am running a Dell i3 with Windows 7 SP1, IE 10 and Chrome.  I have followed all of the on line suggestions, uninstalling, installing a fresh copy, I upgraded the IE to 10, the W7 is current.  I have Shockwave enabled, Java is running and if I install a fresh copy of Flash I can go to You Tube and run 1 video and then I start getting errors.  This video is not available, You need to upgrade your Flash, This video not availalbe.

I even talked to my computer repair company and they remoted into the machine and completely cleaned it up and as I did again ran all of your suggested repairs.  The only thing that is strange is that my computer passes your tests, showing it is installed and the version yet when I look it up in Control Panel, all programs, it isn't there and it doesn't appear in Control Panel either.

HELP

[pwillener]

You are trying to watch these videos on IE or on Chrome?

For IE you must install the Flash Player ActiveX Control, and it should show up in Programs & Features (under Adobe).

Chrome comes with Flash Player preinstalled; it will not show in Programs and Features.

[Guest]

I have tried to use both IE and Chrome. Neither works. Flash Player has been installed and it does not show up anywhere nor does it work in IE or Chrome.

[pwillener]

Do you have the 32-bit or 64-bit edition of Windows 7?

Anyway, go to C:\Windows\system32\Macromed\Flash and tell me what files you have in there.

Also, for IE check

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968

In Chrome check if the Flash Player plugin is enabled.

[Guest]

I am running 64 bit Windows 7

Here are the files:

Name Size Date Modified

activex.vch 1.5 MB 7/26/13 10:31:11 AM

Flash32_11_8_800_94.ocx 15.5 MB 7/26/13 10:31:11 AM

FlashInstall.log 282 kB 7/26/13 10:31:14 AM

FlashPlayerUpdateService.exe 251 kB 7/26/13 10:31:12 AM

FlashUtil32_11_8_800_94_ActiveX.dll 468 kB 7/26/13 10:31:11 AM

FlashUtil32_11_8_800_94_ActiveX.exe 796 kB 7/26/13 10:31:11 AM

mms.cfg 47 B 7/26/13 10:31:12 AM

[pwillener]

Are you sure you have the 64-bit edition of Windows 7?  The files you listed are all 32-bit.

Do you have a C:\Windows\sysWOW64\Macromed\Flash folder, and what is in there?

Anyway, have you checked if the Flash Player plugin is enabled in your browsers?

[Guest]

Here is what my computer is telling me.

[pwillener]

Sorry, if you attached a screenshot, it didn't make it.  You need to post screenshots in the forum.

What about C:\Windows\sysWOW64\Macromed\Flash ?

[Guest]

From: Pat Willener

Sent: Saturday, July 27, 2013 12:30 AM

To: rlabowitz

Subject: Where is my Flash Player?

Re: Where is my Flash Player?

created by Pat Willener <http://forums.adobe.com/people/pwillener> in Installing Flash Player - View the full discussion <http://forums.adobe.com/message/5543088#5543088

[Guest]

Name Size Date Modified [parent directory] activex.vch 1.5 MB 7/27/13 11:22:40 AM Flash32_11_8_800_94.ocx 15.5 MB 7/27/13 11:22:39 AM FlashInstall.log 301 kB 7/27/13 11:22:42 AM FlashPlayerUpdateService.exe 251 kB 7/27/13 11:22:40 AM mms.cfg 47 B 7/27/13 11:22:40 AM

[Guest]

From: Pat Willener

Sent: Friday, July 26, 2013 8:26 PM

To: rlabowitz

Subject: Where is my Flash Player?

Re: Where is my Flash Player?

created by Pat Willener <http://forums.adobe.com/people/pwillener> in Installing Flash Player - View the full discussion <http://forums.adobe.com/message/5542912#5542912

[pwillener]

Your replies do not contain any information.  Please go back to your forum topic and post the reply there.

[Guest]

Sorry I am going back and posting the answers right now.

[Guest]

You should be getting everything now.  I am posting all the answers.

[Guest]

So far I have followed all of the suggestions you have made with out success. My computer shows that i have the current version of Flash, My computer is running W7 64bit and the current version of Flash when I use the tools.  When I look in my computer that doesn't agree.

[Guest]

Yes I have double checked.  I also re-installed IE 64 bit.

[Guest]

I have followed thread 885448 and 867968

Chrome plug in is not working

activex.vch

Flash32_11_8_800_94.ocx

FlashPlayerUpdateService.exe

mms.cfg

[Guest]

I have 64 Bit Win 7 SP1 confirmed  The files are in another email.  I have also gone through threads 885448 and 867968

[Guest]

I have both IE and Chrome and neither is working.  I have installed and uninstalled, IE, Chrome and Adobe.  Flash does not show up in Programs & Features nor Control Panel.