How to convert HTML RoboHelp file into CSV format

[robohelp9]

Hi Everyone,

I am looking for help wherein I need to convert HTML RoboHelp file into CSV format.

Regards,

Sanjay

[Peter Grainge]

Are you wanting to converting a CHM file to a CSV file? A CHM is a container for various files rather than truly being one file.

Why would you want anything from RoboHelp to be a CSV file?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[ajrocket]

Today (10 years later), I am curious if there is a solution. This community post mentioned that Salesfoce's knowledge base needed a CSV to accept any imported content from elsewhere. That is also try of Zendesk's knowledge base (called "Guide"). Has anyone figured out how to use RoboHelp to generate or export to CSV? 

[Jeff_Coatsworth]

Don't think there's any need to go that route - it seems that RH can now integrate to Salesforce KB - see https://community.adobe.com/t5/robohelp-discussions/rh-2020-update-4-publishing-rh-output-as-a-sales... 

[ajrocket]

Typo: I meant that the need for a CSV import is also "true" for Zendesk.

[Jeff_Coatsworth]

Nope - see https://helpx.adobe.com/au/robohelp/using/publish-zendesk.html

[ajrocket]

Adobe Support sent me this article Using RoboHelp to Publish to Zendesk .

[j_delos]

Hi Everyone,

I am also looking to convert RoboHelp 9 files to CSV and can't figure out how to do this. This is required as we are migrating our help system to Salesforce.

Can anyone explain how I can do this?

Thanks,

Jennifer

[Peter Grainge]

CSVs are typically for information that is in a spreadsheet or database. Rh files are text explaining how something works and suchlike. I cannot understand how that can be comma separated.

I think you need to speak to Salesforce.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[John Sgammato]

I am in the same boat. It's like this:

SalesForce has a new knowledgebase tool called SalesForce Knowledge. I want to populate the knowlegebase with hundreds of topics already written in FM10 and published through RH11. According to the Knowledge doc (https://login.salesforce.com/help/doc/en/salesforce_knowledge_implementation_guide.pdf) the only way to bulk-import content is via .CSV files, one for each *type* of topic (all FAQs in one CSV file, all procedures in another, etc).

This should be a common use case for a number of knowledge base products. Last year at another employer, MindTouch could not bulk-import topics either.  They wanted a .CHM file to work from, but that failed anyway.

IMO if Adobe could close the circuit here their TCS4 product would become much more valuable. Many employers want knowledgebases now, but the single-sourcing technology seems not to keep up with the need.

[Peter Grainge]

See if this helps. https://www.grainge.org/pages/authoring/rh_tour/rh2022/outputs/outputs_knowledge_base.htm

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.