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authorizing a new computer

New Here ,
Jul 27, 2013 Jul 27, 2013

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I get an error message when I try to authorize my computer to download ebooks wich I have purchased

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LEGEND ,
Jul 27, 2013 Jul 27, 2013

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I think that your question is more related with Digital Editions:

http://forums.adobe.com/community/adobe_digital_editions

This is the Reader forum.

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LEGEND ,
Jul 27, 2013 Jul 27, 2013

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Guide ,
Jul 28, 2013 Jul 28, 2013

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Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.


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