1 Reply Latest reply: Jul 29, 2013 12:57 AM by station_two RSS

    Camera Raw 6.7 update (re)offered after 6.7.1

    tjhb Community Member

      Hello,

       

      This is a bug report really. Here is the sequence.

       

      Install Adobe CS5 Production Premium.

      Install CS5 updates (manually, from downloaded patch files)

      Adobe Application Manager 2.0

      Adobe Media Encoder CS5 5.0.1

      Adobe Player for Embedding 3.1 x86

      Adobe Player for Embedding 3.1 x64

      After Effects 10.0.2

      Bridge 4.0.5

      Camera Raw 6.7

      CS Live Services update for CS5 2.01

      Device Central CS5 3.0.1

      Extension Manager 5.0.1

      Flash CS5 11.0.2

      Illustrator 15.0.2

      Photoshop 12.0.5

      Pixel Bender toolkit 2.5

      Premiere Pro 5.0.3

      XMP Panels CS5 3.1

      Reboot

      Install further CS5 update (again manually)

      Camera Raw 6.7.1

      Check for updates (using Adobe Application Manager 2.0)

      Camera Raw 6.7 is reoffered

       

      Attempting to re-install version 6.7 fails (unsurprisingly) with error U44M1P7.

       

      The installation log for the failed update ends as follows:

      ...

      Payloads passed preflight validation.

      Call PreSession Custom Hook

      BEGIN InstallOperationsQueue Unordered operations

        {07238EEC-C837-4D4F-BED7-BBB341BC7FE6} Photoshop Camera Raw (64 bit)_6.7_AdobeCameraRaw6.0All-x64 6.7.0.0:  with operation none

        {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0:  with operation none

      END InstallOperationsQueue Unordered operations

      [    3676] Mon Jul 29 12:48:56 2013 ERROR

      DW028: InstallOperationsQueue: Instruction set is empty

      [    3676] Mon Jul 29 12:48:56 2013 FATAL

      DW028: Unable to open operation queue

      [    3676] Mon Jul 29 12:48:58 2013  INFO

      Total components installed: 0

      Total components repaired: 0

      Total components removed: 0

      Call PostSession Custom Hook

      :: END TIMER :: [Total Timer] took 10571 milliseconds (10.571 seconds) DTR = 39.7313 KBPS (0.0388001 MBPS)

      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 3 error(s), 6 warning(s)

       

      ERROR: DW023: The extension payload: {CC43F132-5096-41FC-A5C2-69E4202AC114} Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All 6.7.0.0 requires a parent with following specification:

          Family: Shared Technology

          ProductName: Camera Profiles Installer

          MinVersion: 0.0.0.0

          This parent relationship is not satisfied, because this payload is not present in this session.

          This payload will be ignored in this session.

      WARNING: DW016: NOTE: Cannot set action to the payload {07238EEC-C837-4D4F-BED7-BBB341BC7FE6} Photoshop Camera Raw (64 bit)_6.7_AdobeCameraRaw6.0All-x64 6.7.0.0 as it is already upgraded by the payload {4FE1A8AA-7449-4A5F-A484-D655D863BC66} Photoshop Camera Raw (64 bit)_6.7.1_AdobeCameraRaw6.0All-x64 6.7.1.0

      WARNING: DW016: NOTE: Cannot set action to the payload {07238EEC-C837-4D4F-BED7-BBB341BC7FE6} Photoshop Camera Raw (64 bit)_6.7_AdobeCameraRaw6.0All-x64 6.7.0.0 as it is already upgraded by the payload {4FE1A8AA-7449-4A5F-A484-D655D863BC66} Photoshop Camera Raw (64 bit)_6.7.1_AdobeCameraRaw6.0All-x64 6.7.1.0

      WARNING: DW016: NOTE: Cannot set action to the payload {07238EEC-C837-4D4F-BED7-BBB341BC7FE6} Photoshop Camera Raw (64 bit)_6.7_AdobeCameraRaw6.0All-x64 6.7.0.0 as it is already upgraded by the payload {4FE1A8AA-7449-4A5F-A484-D655D863BC66} Photoshop Camera Raw (64 bit)_6.7.1_AdobeCameraRaw6.0All-x64 6.7.1.0

      WARNING: DW016: NOTE: Cannot set action to the payload {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0 as it is already upgraded by the payload {7B01713A-11C0-40DE-93F7-988A2D8DCA19} Photoshop Camera Raw_6.7.1_AdobeCameraRaw6.0All 6.7.1.0

      WARNING: DW016: NOTE: Cannot set action to the payload {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0 as it is already upgraded by the payload {7B01713A-11C0-40DE-93F7-988A2D8DCA19} Photoshop Camera Raw_6.7.1_AdobeCameraRaw6.0All 6.7.1.0

      WARNING: DW016: NOTE: Cannot set action to the payload {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0 as it is already upgraded by the payload {7B01713A-11C0-40DE-93F7-988A2D8DCA19} Photoshop Camera Raw_6.7.1_AdobeCameraRaw6.0All 6.7.1.0

      ERROR: DW028: InstallOperationsQueue: Instruction set is empty

      ERROR: DW028: InstallOperationsQueue: Instruction set is empty

      FATAL: DW028: Unable to open operation queue

       

      Please search the above error/warning string(s) to find when the error occurred.

      These errors resulted in installer Exit Code mentioned below.

      -------------------------------------------------------------------------------------

      Exit Code: 7 - Unable to complete Silent workflow.

      Please see specific errors and warnings for troubleshooting. For example, ERROR: DW023, DW028 ... WARNING: DW016 ...

      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      END - Installer Session

      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

       

      The errors all make perfect sense--the log describes the situation perfectly.

       

      So the only problem is that AAM is offering 6.7 after 6.7.1.

       

      I don't know why this is, of course. But two more observations.

       

      After installing Adobe CC (including the desktop application, so that AAM is replaced), 6.7 is still re-offered (and still fails of course).

       

      After installing 6.7.1 (again manually), 6.7 is still re-offered.

       

      This is all harmless--except that it may be causing a lot of people (not just me) to waste their time, so it would be good if it could be fixed.

       

      Tim Baigent

        • 1. Re: Camera Raw 6.7 update (re)offered after 6.7.1
          station_two Community Member

          Tim,

           

          This is indeed confusing, so much so that I've deleted two responses to your OP I had left here because your post had in fact confused me.  My bad, sorry.

           

          I have just completed the process of reviewing the ACR 6.7.1 update process on one the boot volumes of my 65-lb Mac Pro where I had CS 5.1 (Photoshop 12.1) installed with ACR 6.7.  I downloaded the 6.7.1 update, ran the update installer and successfully completed the update to 6.7.1.

           

          I relaunched Photoshop 12.1 and ACR 6.7.1 did in fact show in About-Plugin…

           

          Then I ran the Updates… menu item, and it promptly informed me that I was fully updated.  The older ACR 6.7 update was not offered again.

           

          So your experience, if consistently reproducible, would appear to be a Windows-only bug.

           

           

          I would suggest posting this in the ACR forum as the Camera Raw team is much more active and involved over there, where we often hear directly from Eric Chan and even Thomas Knoll, original creator of both Camera Raw and Photoshop.

           

          http://forums.adobe.com/community/cameraraw?view=discussions