Adobe id issue

[janeandersen]

When trying to continue reading my book in bluefire reader it asked me to authorize. When I did so it tells me that this Id has been authorized too many times.

[pwillener]

Is this about Adobe Digital Editions?  → http://forums.adobe.com/community/adobe_digital_editions

[janeandersen]

No this is adobe reader on my ipad

[pwillener]

Ok, I will move this topic to th iOS subforum.

[MichaelKazlow]

Sorry, Pat, this is a Adobe Digital Editions as what he wants to do cannot be done with Reader on an iPad. It can only be done either with Adobe Digital Editions on a Mac or PC or with help from people with more knowledge on how ADE works or technical support.

[janeandersen]

It is definitely adobe reader and not digital editions.

[MichaelKazlow]

Adobe Reader cannot authorize any of the books used in BlueFire Reader. Adobe Digital Editions can.

[janeandersen]

I had downloaded the book as a PDF. My iPad wouldn't allow me to download the digital edition I tried again on my daughters and it wouldn't allow me. I tried downloading on my home pc and it would allow it

[MichaelKazlow]

Is it a DRM managed PDF or a regular PDF. Can you open the pdf on your computer using Reader? Can you open the pdf using Adobe Digital Edition on a Mac or PC?

[sjpt]

Back to original questionL When trying to continue reading my book in bluefire reader it asked me to authorize. When I did so it tells me that this Id has been authorized too many times.

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

They can reset your authorizations, and then you must reauthorize any devices you still need.

(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.