"error List Change"

[Guest]

Hi,

I have had customers with many other errors but I have never come accross to this one.

This customer has tried to download her ebook many times and she had other usual errors with the license, server, etc.

I have gave her a new link for her ebook and advised how to authorise her computer. Now she has received this error:

"Digital Editions cannot open the file you are trying to access -error ListChange-"

Anyone please has heard of this before?

Any suggetions?

I would really appreciate any help.

Regards,

Camelias.

[sjpt]

I assume when you say 'other usual errors' that she has tried ...

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

~~~

Another generic thing that often works (again you may have tried it) ...

There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

~~~

ADE may not be a very good program (in fact, is a very bad one), but you can't accuse it of not being creative when it comes to errors and error messages.