• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Need help to reset my activations

New Here ,
Jul 30, 2013 Jul 30, 2013

Copy link to clipboard

Copied

Please tell me how to reset my activations for several apps on my devices.

Views

422

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Jul 30, 2013 Jul 30, 2013

Copy link to clipboard

Copied

LATEST

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

They can reset your authorizations, and then you must reauthorize any devices you still need.

(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)


Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.


If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines