2 Replies Latest reply: Aug 2, 2013 6:16 AM by chrisispacman RSS

    Premiere Pro CC Trial Crashes on Launch

    chrisispacman Community Member

      Hi. I'm trialling Premiere Pro CC and it crashes on launch every time. Any idea are appreciated.

       

      Product name: HP Pavilion dv7 Notebook PC

      Windows 7 Home Premium 64-bit Service Pack 1

      Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

      Intel(R) HD Graphics 4000

      NVIDIA GeForce GT 650M 

      8GB RAM

        • 1. Re: Premiere Pro CC Trial Crashes on Launch
          chrisispacman Community Member

          BTW. This is the error detail:

           

          Problem signature:

            Problem Event Name:          APPCRASH

            Application Name:          Adobe Premiere Pro.exe

            Application Version:          7.0.0.342

            Application Timestamp:          5176598d

            Fault Module Name:          StackHash_b46f

            Fault Module Version:          6.1.7601.17725

            Fault Module Timestamp:          4ec4aa8e

            Exception Code:          c0000374

            Exception Offset:          00000000000c40f2

            OS Version:          6.1.7601.2.1.0.768.3

            Locale ID:          3081

            Additional Information 1:          b46f

            Additional Information 2:          b46fe098557bb09a0f1c48a6fe7f682b

            Additional Information 3:          0232

            Additional Information 4:          0232f5dbd667bea2b6501043dd76b3a8

           

           

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