Digital Signatures signed by Gemsign are not getting retained on flattened document in production

[K_SUSHMA]

Hi,

Anyone please help me in solving the below issue.

Digital Signature are not getting retained in the flattened version of Production which is designed by Adobe livecycle designer ES3 version. But if we use the same xdp file in development the Digital Signatures are getting retained on the flattened version. The Digital SIgnature are signed by Gemsign signature pad.

[Santosh_Nangunoori]

Are production and development systems are on different versions?

Can you explain more about the workflow? What do you mean by not retained ? Is signature getting cleared?

--Santosh