I have configed all my references for softcopy and hardcopy.
They are configured like this: "For more information, refer to
{start softcopy}Applying Schedules.{end softcopy}{start hardcopy}
"Applying Schedules" on page nn.{end hardcopy}
When I build the help, I am creating the online help file so
I specify NOT Hardcopy. At any rate, for some of my references,
both text for softcopy and hardcopy appear. I have checked each one
and the text strings are highlighted in different colours as they
should be.
Would something like too little memory in the machine I am
using cause this to happen?
You sure you are not trying to justify more memory in your
machine? :-)
Is it always the same strings that play up? Try clearing one
of them and then applying just one of the conditions, then
alternate that with the other string and so on. Post back the
results.
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OK I tried that and it worked. I first made both strings just
hardcopy and they didn't appear in help, then I reversed the
hardcopy and softcopy so the ref with a page reference appeared in
the online help, and then I put them back to the original way. Now
I only see the correct reference in the online helpe. But, I have
to check now to make sure other topics haven't broken in this way.
I am thinking they won't have otherwise I really will have a
problem.
I suspect the code had got just slightly mangled. Might be
worth examining one you have corrected and one that is still
playing up. May make fixing the rest easier.
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Ok now I have something else similar happening. When I view
the topic directly that had the problematic conditional text it is
now ok. However, when I click a hyperlink to the now fixed topic
from another topic, all the links in it appear with both hardcopy
and softcopy strings, including the original problematic link.
Then I go back to the problematic topic directly from the TOC
to make sure I am not losing my mind and it is ok.
Any idea what this is? Doesn't seem to display topics
properly when navigating to them from other pages. Is something
held in memory or temp files somewhere? Can I delete the files
created and start fresh? I wonder if this would help?
Generated help and I should also say that I view it from my
desktop, not the original folder in RoboHelp, although I have
RoboHelp create it on the desktop as all the pages are empty
(non-resolvable) if I view it from anywhere else. This is due to
permissions or something set up on our LAN (it could be a mounted
directory too). Someone in the company says the LAN and the rest of
my PC storage (which points to \\cronos making me think it is
mounted or something) does not have executable permission.
OK I think I might have figured out what is causing it but
getting rid of the problem seems impossible. After looking through
the HTML code in the project and generated help and finding
nothing... after making both text strings hardcopy and regenerating
and finding when I went directly to the topic the reference was
empty as expected (since I generated online and both were marked
softcopy), but finding when I went to the topic from a link in
another topic, both text strings were there (hardcopy and
softcopy).
What I remembered was that when I started on the project and
created hyperlinks using Insert->Hyperlink, they were being
created as external links even though I didn't select external and
an object was being created at the end of the topics list (Topics
tab) for eaxh one. Here is an example of one
file:////cronos/Usr/kwatson/Operations Guide/TeleDriver Operations
Guide Draft 1 for Import into Help/Starting_the_Vacation_Pick.htm.
I think it was doing this because of the \\cronos\... location of
the files which is actually My Documents and every other directory
on my PC (except desktop). The problem is which I right-click on
these I can't edit them or delete them.
I don't know what to do? I have opened all the project files
I can find using Notepad to see if these objects are referenced
there and checked the HTML files in notepad to see if there are
objects in them that are causing these to appear in the Topics list
but I cannot find any.
When you try inserting a hyperlink to any file that is not
actually inside your project directory, RH considers it an alien
being even though it reluctantly adds the hyperlink.
However, the price it exacts from you is to create that
"hard" link (going outside the project and identifying the path
starting at C:\). Once you publish to any location outside your
local machine (C:\), you're cooked.
I suspect you're also working the project and/or linked files
across shared drives on a network, which is a recipe for disaster.
If you are, stop!
Thanks for the kind info... You are right, at least I think
it is across LANs. I am a contractor and was put into an emergency
situation where the customer had contractually requested online
help but there had been almost a complete change of employees here
due to a buy-out. They requested my directories be set up this way
even though I queried why... I think they think of me as an
intruder or something. Anyways, I am finished except for these
cosmetics so it is too late to stop.
Can I republish the source elsewhere using the tool they
supplied? I am assuming it will update all the directory references
in links and graphics. I was thinking of republishing it to the LAN
and then having one of the employees who will be taking over
republish back to thier hard drive.
At any rate, I HAVE FOUND A WORKAROUND that my client is
pleased with as hardcopy is not the contracted deliverable (this
time hahah). That is to remove the hardcopy reference and remove
the online highlighting/conditional text tag. This works. However,
I have warned them that if they generate hardcopy, they will have
to add the page refs and quotation marks in manually.
Whew... They are happy 'cause they just want something they
can deliver.
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