4 Replies Latest reply: Aug 9, 2013 11:35 AM by adobelance RSS

    Start up crashes

    ionossphere Community Member

      Hi,

       

      my Muse CC keeps crashing 3-4 times whenever i start it. Even when it's running and i close and open my MacBook and want to resume, it crashes! NEVER have i seen such an unstable programm. This is getting ridiculous, especially in front of customers! Please get this fixed.

       

      That's a snippet from the MuseLog.txt:

       

      Build 704: Tue Aug 6 16:24:20 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

      Build 704: Tue Aug 6 16:24:20 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

      Build 704: Tue Aug 6 16:24:21 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

      Build 704: Fri Aug 9 06:35:59 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

      Build 704: Fri Aug 9 06:35:59 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

      Build 704: Fri Aug 9 06:36:00 2013 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)

       

      An this from one of the unnumbered crash reports (Apple must be p*issed by now):

       

      Process:         Adobe Muse [35882]

      Path:            /Applications/Adobe Muse.app/Contents/MacOS/Adobe Muse

      Identifier:      AdobeMuse

      Version:         5.0.704 (???)

      Code Type:       X86 (Native)

      Parent Process:  launchd [428]

      Date/Time:       2013-08-09 12:50:20.595 +0200

      OS Version:      Mac OS X 10.6.8 (10K549)

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000263b3008

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      If you need more, i've got a full copy of the crash report.

       

      Thanks