6 Replies Latest reply: Aug 12, 2013 12:43 PM by John T Smith RSS

    Can't open saved project

    Dogminder Community Member

      Hi,

       

      I'm having problems trying to open saved encore projects. I get an error message saying "The player used to create the project could not be found. Defaulting to the Adobe player". When I click OK the program then either freezes or crashes.

       

      I'm using Windows 7 64 bit and have all the latest downloads installed for both Encore and the computer itself, including display drivers.

       

      Can anybody suggest what I might be doing wrong?

       

      Many thanks,

       

      Brian