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Rh9:Unable to view PDF files from search results in Firefox

New Here ,
Aug 13, 2013 Aug 13, 2013

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Is this a Firefox plug-in issue, rather than a Robohelp issue?

Background info:

  • Using Rh9
  • Firefox 23.0 (latest version)
  • Works successfully in Chrome (latest version) and Microsoft IE 8 and IE 9
  • Using Firefox, I am able to view the test PDF file from within a topic, via a hyperlink. Unable to view the test PDF when it appears within the search results.
  • Failure behavior
    • Information message appears at the top of the screen, indicating that "This PDF document might not be displayed correctly."
    • A button appears: "Open with Different Viewer"
    • In the main frame, the page is blank except for the Adobe Viewer controls: i.e., zoom, page navigation, download, print, ....

Any ideas?

Thank you,

-bruce.

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Community Expert ,
Aug 15, 2013 Aug 15, 2013

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I think it is an Acrobat issue. I have seen it and with PDFs not linked to Fm or Rh. Sometimes you can see the issue and sometimes you don't. I also have Nitro PDF and that displays the PDF without problems.

If it is a PDF you create, I guess you could try some different settings or use something else to create it to see if the problem goes away.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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