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1. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
Double check that you still have workflows enabled and if you do, then you might wanna submit a support ticket!
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2. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
In addition to Dave's comment you may want to check your email settings and spam settings. I had a client that had a similar issue and it was his email blocking the BC Emails. He made adjustments and all was fine afterwards.
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3. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
It appears the "orders" box is checked as it should be....and I know we haven changed anything recently on our end. (see screen shot attached)
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4. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
This was my first go to thought as well. Not the issue.
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5. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
I would chat with support. They can see your settings and verify if they are setup correctly and enabled. Hopefully they can pinpoint the issue.
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6. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
Hi Lynda,
Thanks for your help. Do you know where I can find a contact link for the support team or a live chat feature to get some help?
Brent
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7. Re: Why has BC stopped sending us email alerts regarding workflow or online form submissions?
Log into Admin of Site > Upper right corner of admin should be "Help & Support." Click Link > You should see an option to chat. Click "Chat" and you will be taken to BC Support Chat. You can also submit a ticket from the same screen.
Note: BC Support chat is not always available but should be during the week and is currently available as of this posting.
