Copy link to clipboard
Copied
A few days ago I downloaded the 6.1 Captivate patch because I was having trouble with slide transitions and audio. Up until then, I had been able to import Captivate 6 videos just fine into Robohelp 10 and get them to display normally. Now when I try to import or insert a Captivate 6 demo into Robohelp 10 the video doesn't display when I generate and view the output. The audio narration, captions, and background images display just fine--just not the video .MP4 videos. I have searched for two days on the Adobe forums and can't find an answer. Can somene help me? I am really desperate!
P.S. I only want to produce the videos for .SWF output to be viewable from desktops, not HTML5 output for mobile devices.
Copy link to clipboard
Copied
Hi, Chantrella, welcome to the Forums!
I produced a short narrated video for Adobe TV on this process which you can find here:
Also, you are welcome to send me the cptx project file (or a Dropbox-style link if it is too big) to my email which is in shown in my profile.
You can also post a screenshot of your publishing settings by clicking on the "camera" icon at the top of this editor.
It's late here. I'll review this tomorrow and see if I missed anything 🙂
Thanks
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
Copy link to clipboard
Copied
HI John,
Thank you so much for replying so quickly! In answer to your questions below:
I spent all day yesterday in the Adobe forums and apparently there are many others experiencing this problem of the imported Captivate videos not playing in Robohelp (although everything else imports just fine). I'm wondering if this is actually a software problem.
Anyway, I would appreciate any help you can give me, John. I have to miss a software release with this video tonight because of this issues.
Thanks again!