No you're not crazy for expecting it to work and I know
you're not a new user.
As I see it, we are at the stage where the call is yours as
to whether you want to try the final suggestions I made OR you
prefer to log a bug report and wait OR raise a support call.
On the first option I have no means of guaranteeing a result.
With that said it's a free solution which starts as quickly as you
want. Nobody is saying you should have to do this but look at the
other two options.
- If you log a bug report, as with any software company, you
may not get the degree of urgency you want.
- On raising a support call there could be a cost but more
importantly I suspect the first thing Adobe would want is the
project which neatly gets us back to square one because of your
NDA.
I would look at this for you if I could. It's like I said
before, you want the car fixed but you can't take it to the garage
so that only leaves the option of you getting your hands dirty.
I sympathise with your situation but you can see the dilemma.
Nobody else reporting a problem and no project available to test.
With the very best will in the world, what can Adobe do? I would
like to add that I have been very impressed by their reaction on
matters where we have been able to pinpoint what causes something
to break.
As a programmer you know that before attempting to fix a
problem, you want to know how to recreate the problem or have so
many instances that the issue has to be the application. I think
you will agree that neither of those conditions apply yet. That is
not the same as saying the problem is either you or your project.
Just that there ain't much to go on.
Hopefully that sets things out in a way that is fair to all
concerned.
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