Unable to Install upgrade version of Adobe Presenter 9.

[SanjayRath]

When I tried to install the upgrade, it stopped and said that I needed to restart.

I did that ...and then when I tried reinstalling it asks me to remove the trial version of Adobe Presenter 9 !!! I never installed any trial version.

So I had a chat and downloaded the Adobe cleaner tool.

Went through the steps. There is no presence of any Adobe Presenter 9 installation. Of course Adobe Presenter 8 is installed ...and is required to be upgraded.

I hope someone out here can give me some solution, else I call Adobe on Tuesday after returning from Mumbai

[Mukul_Adobe · Accepted solution]

Hello,

Two versions of Adobe Presenter cannot co-exist.

Please uninstall the previous version of Adobe Presenter 8.

Then install Adobe Presenter 9, it should work.

Let us know if it works.

Regards,

Mukul

Adobe Presenter Engg. Team.