Ipad - Digital Editions - Too Many Authorizations

[Guest]

I have searched for help in getting my Adobe ID reset so I can authorize my Bluefire Reader app on my iPad, however when I try to get live support I get a box saying that I need a valid support contract!  (I do not wish to buy a support contract for this!)

Can anyone tell me how I can overcome this problem, and how I can get help with resetting my Adobe ID so I can activate my digital editions on my iPad?

Thanks....

[sjpt]

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

They can reset your authorizations, and then you must reauthorize any devices you still need.

(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.

[Guest]

Thank you for the tip, however I cannot get past the stage where I need a valid support contract in order to ask my question!

How do you get around this problem to go ahead with live chat?

[Guest]

This is an update to say that I managed to get through to livechat by choosing a different product to ask about!

Vismay was very helpful, and has reset my authorizations!

Thanks for your help on this.

[Guest]

SIMPLE STEPS

1.DOWNLOAD BLUEFIRE READER ON IPAD

2.GO TO APPS TAB IN ITUNES OF UR COMPUETER

3.SCROLL BELOW..FILE SHARING

4.SELECT BLUEFIRE FROM LIST..

5.ON RIGHT HAND SIDE ..GO TO ADD..SELECT THAT ADE EPUB FILE..

THATS IT..

(ADE FILE YOU HAVE DOWNLOADED FROM NET WILL BE THERE IN "My Digital Editions" FOLDER IN YOUR PC)