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1. Re: Is it the proxy server or is it the app?
Jeff A Wright Aug 27, 2013 9:21 AM (in response to M_Moyle)M_Moyle have you been in contact with your I.T. department? If you are facing download failures and are on a managed network then they should be the first people you contact. I would also recommend having them review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
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2. Re: Is it the proxy server or is it the app?
M_Moyle Aug 27, 2013 10:19 AM (in response to Jeff A Wright)Hi, Jeff --
There are a couple of reasons why I haven't pestered them, yet:
1 -- I'm just trying to figure out why downloding worked last week but not this week. Because the obvious answer from MIS is "We haven't changed anything since it was working before, so the problem isn't on our end. If the downloader isn't working, you should check with the manufacturer, first." I'm trying to forestall that by making sure that I have tried everything possible from my end before passing it on to them
2 -- Everything on the linked page seems to be aimed at larger set-ups where the IT group is the central repository for administering software across the enterprise. In this case hey're not deploying the software. I'm the admin and (at the moment) sole user, so that doesn't seem to apply. I'm just using the servers as "dumb pipes", so I'm not sure I see anything linked there that would help. Of course, it's possible that I missed something amd -- once I've convinced myself that I've covered every possibility that I could -- I'll pass that link on to them.
Partly, I was just wondering if anyone else had run into that "now you can/now you can't" issue with downloading, since it wasn't in the FAQs.
Thanks;
Mike Moyle


