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Error 255 when trying to downlaod MUSE through Cloud

New Here ,
Aug 27, 2013 Aug 27, 2013

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I have tried to download Muse using both explorer and Chrome and I get the same error each time:  Can anyone help with this?

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} -----------

ERROR: Third party payload installer InstallAdobeMuse.exe failed with exit code: 255

-------------------------------------------------------------------------------------

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Adobe Employee ,
Aug 28, 2013 Aug 28, 2013

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Hi linksandloops,

Please look for Muse in your machine and uninstall it if present. Run the cleaner tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and remove any ruminants of Muse. Enable root account: http://support.apple.com/kb/ht1528 in case of Mac. Download CC desktop and try to install Muse: https://creative.adobe.com/products/creative-cloud .

Please refer the kb for Exit Code 7: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html .

Regards,

Romit Sinha

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New Here ,
Sep 02, 2013 Sep 02, 2013

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Muse never completed the install process as it errored out.

Went to control panel couldn't find Muse so started the clean up tool and Muse wasn't on the list of  items to clean. The only items listed was my cloud and other products I have that are working fine.  So I quit cleaner as I didn't want it to clean the current products.  Or should I uninstall everything run cleaner then start from scratch? 

Any suggestions?

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Adobe Employee ,
Sep 06, 2013 Sep 06, 2013

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Hi linksandloops,

Have you performed the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html. If yes then

Enable hidden admin account: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist....

Download Muse from the direct link: http://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html and try to install again.

Kindly follow the very important instructions before download.

If still it does not work then kindly send me a private message with contact number.

Regards,

Romit Sinha

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