4 Replies Latest reply: Aug 30, 2013 7:54 AM by Peter Villevoye RSS

    Clarity in forum landing pages

    Peter Villevoye CommunityMVP

      Why is it that when I go to any product's forum landing page e.g. http://forums.adobe.com/community/indesign, it's so hard to eventually find the list of Discussions ! There's a huge heap of Help resources and other more or less related navigational stuff, sometimes an undistinguishable mention of (some) popular forum categories, and a few traces of the most recent discussions. But only by typing search terms and jumping from the prompts, or taking a detour from the "Recent" list down below, I can get to the top level page of the Discussions.

       

      I do understand and appreciate that this approach might assist a first or casual forum visit, but a routined forum member probably prefers a more direct inroad to the Discussions.

       

      By now, every type of support page has turned into a vast buffet of all and more or less redundant help resource available at Adobe. The main website's product feature page, the HelpX pages that used to mimic the all-covering manuals, the Forum landing pages, even the AdobeTV pages take their bite into the giant amount of available video's (but not all...) along with other resources.

       

      I realize that with so much overlap in resources and products, it's hard (or just plain stupid) to stick with a truly hierarchical structure for all available types of support and material. The total array of all information is like a beautiful ever-growing diamond. But at least each typical entry (as mentioned as a link, menu or even URL) should and could be clear on that specific facet of this gem.