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1. Re: Elements 11 crashing
John T Smith Aug 28, 2013 10:29 AM (in response to Wendy_05)These questions below may be for a different product... but the information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840Do you receive an error message... and what does it say?
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2. Re: Elements 11 crashing
Wendy_05 Aug 28, 2013 10:47 AM (in response to John T Smith)My system info:
Windows 7 Professional
Service Pack 1
16.0 GB Memory
64-bit Operating System
Everytime I try to open a existing Project or and new project I get the following error....
Adobe Premiere Elements 11 has stopped working
Windows can check online for a solution to the problem.
Options: Check online for a solution and close the program or just Close the program (the check online option doesn't actually work)
I have already uninstalled it and reinstalled it. I even tryed downloading the trial version from their website to see if my disk was faulty.. and I get the same error no matter what I do.
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3. Re: Elements 11 crashing
John T Smith Aug 28, 2013 11:01 AM (in response to Wendy_05)What is your brand/model graphics adapter (usually ATI/AMD or nVidia) and what is your device driver version?
What you describe is "sometimes" caused by an out of date graphics driver
Similar to what it says in this message http://forums.adobe.com/message/4943624
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4. Re: Elements 11 crashing
Wendy_05 Aug 28, 2013 11:16 AM (in response to John T Smith)My IT department manages all our updates... I have NVIDIA Quadro 4000
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5. Re: Elements 11 crashing
John T Smith Aug 28, 2013 12:05 PM (in response to Wendy_05)How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
>IT department manages all our updates
Hmm... did Premiere Elements ever work for you, or is this a new install that has never worked?
If this is a "used to work" problem, what changed?
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6. Re: Elements 11 crashing
Wendy_05 Aug 28, 2013 12:10 PM (in response to John T Smith)Sorry... It's Quadro 4000 version 320.00
This is a new install for me; it has never worked for me.
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7. Re: Elements 11 crashing
Bill Hunt Aug 28, 2013 12:14 PM (in response to Wendy_05)Wendy,
nVidia's Web site shows the latest driver for the Quadro 4000 & Win7-64 as 320.78: http://www.nvidia.com/object/quadro-tesla-grid-win8-win7-winvista-64bit-320.78-whql-driver .html
I would have the IT department check the exact point version of your nVidia driver, and if it is not 320.78, then download, and install that, reboot and test.
Good luck,
Hunt
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8. Re: Elements 11 crashing
John T Smith Aug 28, 2013 1:28 PM (in response to Wendy_05)I have a saved note about 32x driver problems... I do not know if those problems are for ALL nVidia cards, and I also do not know if the problem is only for Premiere Pro or for all types of Premiere
Use nVidia driver 311.50 http://forums.adobe.com/thread/1259391
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9. Re: Elements 11 crashing
A.T. Romano Aug 28, 2013 2:20 PM (in response to Wendy_05)Wendy_05
Besides the usual video card driver drill, have you gone through the one
a. latest version of QuickTime installed on your computer?
b. permissions...are you under Run As Administrator or working from a User Account with Administrative Privileges?
c. is your Internet connection intact and antivirus and firewalls overly protecting?
Has you IT Department rep checked out these points yet?
ATR



