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?How to use the Adobe Cloud Packager to install Acrobat

New Here ,
Aug 30, 2013 Aug 30, 2013

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I am trying to install Adobe Acrobat using the Adobe Cloud Packager. I can create the Package but the installation fails.

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correct answers 1 Correct answer

Adobe Employee , Aug 30, 2013 Aug 30, 2013

Hi Liz,

Please follow the mentioned steps:

1. Open Command prompt in elevated mode ie. run as admin.

2. Type cd\ and press enter

3. Type cd "path to Exception Deployer" enter

4. Paste the command "ExceptionDeployer --workflow=install --mode=pre --installLangauge=en_US" and wait till you get return code 0.

If you get any error message then copy the Package on the desktop and repeat the above mentioned steps.

Regards,

Romit Sinha

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Adobe Employee ,
Aug 30, 2013 Aug 30, 2013

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Hi LizAuchincloss,

Please install Acrobat from the Exception folder using exception deployer command line:

The following command is used to deploy Acrobat for Windows. (You will recollect that Acrobat for Windows should be deployed before deploying the main package.) The --mode=pre option specifies that Exceptions Deployer Application is run before deploying the main package. The installLanguage is specified as en_US (US English)—this option is also mandatory while deploying Acrobat for Windows.

ExceptionDeployer --workflow=install --mode=pre --installLangauge=en_US

Please refer the mentioned kb: http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html .

Regards,

Romit Sinha

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New Here ,
Aug 30, 2013 Aug 30, 2013

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Thanks. I am trying to install from an external hard drive which contains the Adobe Cloud Package. The install is to one computer at a time. Our department is not yet ready to do mass deployment. I tried using the ExceptionDeployer from within the package, but it didn't work. If I am not supposed to do that, then where and how do I use the command you provided. Sorry to be so dense about this.

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Adobe Employee ,
Aug 30, 2013 Aug 30, 2013

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Hi Liz,

Please follow the mentioned steps:

1. Open Command prompt in elevated mode ie. run as admin.

2. Type cd\ and press enter

3. Type cd "path to Exception Deployer" enter

4. Paste the command "ExceptionDeployer --workflow=install --mode=pre --installLangauge=en_US" and wait till you get return code 0.

If you get any error message then copy the Package on the desktop and repeat the above mentioned steps.

Regards,

Romit Sinha

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New Here ,
Sep 03, 2013 Sep 03, 2013

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Romsinha,

Thank you so much. I was successful with installing the software This time.

Liz

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