3 Replies Latest reply: Sep 4, 2013 8:08 AM by fgregor

How do I fix error: Exchange "cannot be loaded" from PS CC?

MPDAEF Jul 25, 2013 10:22 AM

I've an up-to-date PS CC. Adobe Exchange does appear in the Extensions menu, and the little Exchange window opens. Then I get the error message that the extension "cannot be loaded," so it never actually opens. Any suggestions on how to fix this?

It's possible that something in PS CS6 is causing this problem--the Exchange opens in CS6 and downloads an item but never actually finishes installing.

I would delete and reinstall whatever might be corrupt if I knew what.

Thanks for any help. (Running Win 7, 64-bit.)

1. Re: How do I fix error: Exchange "cannot be loaded" from PS CC?

dan_loffler Sep 4, 2013 7:33 AM (in response to MPDAEF)

Wow. What a useless forum this is. No one has replied to thjis question in months. Adobe needs to monitor these forums.
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2. Re: How do I fix error: Exchange "cannot be loaded" from PS CC?

MPDAEF Sep 4, 2013 8:02 AM (in response to dan_loffler)

THanks, Dan. In fact, this problem was solved a long time ago--through
correspondence directly with some Exchange techs. It was complicated
enough that I no longer remember the details. I hope you aren't waiting
for an answer to a similar problem, but if so, I can probably dig up an
email address for you.
Gail
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3. Re: How do I fix error: Exchange "cannot be loaded" from PS CC?

fgregor Sep 4, 2013 8:08 AM (in response to MPDAEF)

Hi Dan,

Are you experiencing exactly the same problem as Gail? That is, are you seeing an error message saying that the extension cannot be loaded?

If not, please tell us a little more about your problem, including what version of Photoshop you're using, on which OS, and what you're seeing when you try to open the Exchange Panel.

Regards,
Fraser
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