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1. Re: Creative Cloud Desktop App
Romsinha Sep 4, 2013 10:50 AM (in response to Tnmike)Hi Tnmike,
Please nvigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Try to launch CC desktop and sign in with your Adobe Id (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html) .
Regards,
Romit Sinha
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2. Re: Creative Cloud Desktop App
Tnmike Sep 4, 2013 12:28 PM (in response to Romsinha)Unable to locate the OOBE file on the path suggested. I did find three files with OOBE in name:
/MacHD/Applications/Utilities/Adobe Applications/P6/Adobe_oobelib.dylib and
/MacHD/Applications/Utilities/Adobe/Applications/P7/Adobe_oobelib.dylib and
/MacHD/Applications/Utilities/Adobe/Applications/LWA/Adobe_oobelib.dylib
Which one should be deleted?
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3. Re: Creative Cloud Desktop App
Ken G. Rice Sep 4, 2013 4:23 PM (in response to Tnmike)The file is in the user Library, not the Applications folder. To see the hidden user Library (not the system Library) in the Finder click on the Go menu item and then hold down the Alt / Option key. You will see Library appear between Home and Computer. Click on Library and then navigate to Application Support > Adobe > OOBE.
Alternatively open the Terminal and paste in the following and then press the Enter / Return key:
rm ~/Library/Application\ Support/Adobe/OOBE/opm.db
This will also delete the file.
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4. Re: Creative Cloud Desktop App
Tnmike Sep 5, 2013 5:10 AM (in response to Ken G. Rice)Thanks, this helps me, I should have followed the link in Romit Sinha's reply. My bad.
However, I did finally trash the document oprm.db and this did not solve the problem. I am not sure I am launching CC desktop correctly. Can I get some help with this?
Thanks.
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5. Re: Creative Cloud Desktop App
Tnmike Sep 5, 2013 6:25 AM (in response to Tnmike)Update to reply #4. I was able to launch CC desktop thru Adobe Application Manager and there was a CC desktop update immediately available. The first attempt to update seemed to fail (Error code: A12E1). CC desktop did however launch and the window opened. It was showing that an update was available. I launched the update a second time and it seemed to install correctly. It shows which apps and updates that I have installed. I checked the OOBE file, per the above instructions, and this file is totally different. I now have the CC desktop icon on the dock and it appears to launch this app ok.



