Why can't I access Adobe Media Encoder

Hi Tvenice1234,

That is odd. Did you install the DVA products (Premiere Pro & After Effects) through Adobe Application Manager or as a trial. You might try creating a new user with admin rights and test from there. If you are on Windows you might try launching the Media Encoder by right clicking and choosing Run As Administrator. Did anything change recently on your computer? - Install any other system management software, time machine, registry or system backup, anything like that?

-Dave

Hi Tvenice1234,

Thanks for the additional details. I haven't heard of this scenario before. Its possible that it could somehow be related to licensing. Was anything changing related to the internet connectivity at the time the issue occurred? When it was happening, was it something that seemed to be affecting all products or just Encore and Media Encoder?

-Dave

Go into:

C:\Program Files\Adobe\Adobe Media Encoder CS6

delete amtlib.dll

Go to :

C:\Program Files\Adobe\Adobe Premiere Pro CS6

copy amtlib.dll from there to:

C:\Program Files\Adobe\Adobe Media Encoder CS6

If you use 32-bit versions or version prior to CS6 then choose the correct folders for your case.

thanks for your help jodaboda!

for Mac users what should we do!

For Mac Users:

1. Right Click on Premiere Pro App > Show Package Contents

2. Go to: Contents > Frameworks

3. Copy amtlib.framework folder

4. Right Click on Media Encoder App > Show Package Contents

5. Go to: Contents > Frameworks

6. Paste amtlib.framework folder

Solution works for my case as well. Same kind of Error Message. No Cloud used at all.

Cause:  Encoding process was terminated abruptly by process killing (accidental/unexpected logging off, shutdown)

OS: Windows 7 Ultimate x64

Status: Solution to overwrite amtlib.dll worked

Thank you!

I have the same problem usig the CC version on a windows 7 PC. I followed the above steps regarding the amtlib.dll file . I still get the same message and files will not ingest. 

I'm having the same problem at 76triumph. Anyone have a suggestion/solution? the amtlib.dll file work around didn't.  Thanks.

thank you so much!

Ok someone please help i am having so much trouble and am getting really stressed out!!!!!!! I downloaded Adobe premiere and when it had finished downloading my computers tool bar and desktop items just vanished the only option was to remove the battery now when i click on adobe creative cloud it says do you allow it to make changes to your computer and i click yes but nothing ever happens and then I figured out you have to right click run as administrator it then popped up and i downloaded premiere and when I click it on my desktop this pops up    Thank you for using adobe cs6 please launch the encorder to run this product or something!!!!! So i logged out of creative cloud and then tryed logging in again by pushing the icon and nothing happens even when I push run as administrator SOMEONE PLEASE HELP ME I HAVE BEEN TRYING TO FIGURE THIS OUT FOR 3 DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you so much,

I resolve my problem, Now my Encoder is running perfectly, thank u for your big help...