Adobe creative cloud not finding updates

It may take a few hours for it to copy all around the world.

If it doesn't update by this time tomorrow, then there might be a problem.

(and for me, the Creative Cloud app crashed :-(  )

I usually quit the CC app (under CC preferences) and restart it. Then it catches the update.

Installing 14.1 did reset my prefs, so I had to go into Preferences and re-apply my old settings.

Gene

As Chris mentioned it takes time for Update to get reflected on your CC app.

Resolution is to Quit and Relaunch your app as Gene suggested, this would list all the recent live updates.

Regards,

Ashutosh

I’ve relaunched the CC app to no avail, the update doesn’t appear for me (in the UK) I’ll try again tomorrow.

@ Chunk Group,

Ideally quitting and launching CC app should have worked.

Please check updates through Photoshop->Help->Updates.

Regards,

Ashutosh

The Help / Updates will be gray for a few moments when you first start up Photoshop, but under normal conditions should eventually be become enabled, even if there are no updates available.  I have imagined that PS is checking with Adobe servers or at least the local licensing services to make sure it is properly activated before it allows updates.

Yeah, I'm not seeing the updates at home, either.

We have someone looking into it.

I have the same. It's two days now, and rebooting CC or the Mac didn't do anything. CC is up to date. If I check Photoshop > help > updates it says I'm all OK all up to date.

Thanks for investigating.

Neither relaunching the CC app nor rebooting has fixed the issue. I have just tried Photoshop->Help->Updates and am still told that there are no updates available.

My colleague has successfully updated his version to 14.1 and he sits right next to me, so it can’t be a regional thing. He is on a separate Adobe user account from me.

My laptop updated successfully too.

On the mac that didn't upgrade, I still have CS6 installed... if that's any helpful

I'm having the same trouble, I'm in the UK.

My Mac at home which is on the same account has got the update, but my work mac mini doesn't catch the update:

- greyed out 'updates' on the help menu

- restarting CC app manager does not show any new updates

Cheers,

I've been having the exact same problem, and I've finally got the 14.1 Update downloading.

I had to try about everything before the update appeared as available.

1. Tried restarting photoshop

2. Tried restarting Creative Cloud

3. Checked for updates under "Help/Updates"

4. Uninstalled and Reinstalled Creative Cloud Desktop

5. Uninstalled Photoshop CC completely

6. Reinstalled Photoshop CC

7. Still was on 14.0 and Creative Cloud Desktop still said no updates were available

8. In Photoshop went to Help/Updates in the menu and the 14.1 update FINALLY appeared.

I'm guessing that it was becuase I completely unistalled Photoshop. Total pain, but I'm glad I finally have the update downloading.

Same problem here. Do want to reinstall PS.

Any hint?

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

Ashutosh.Nigam wrote:

 

Please Update CC App from following link:

 

http://www.adobe.com/appsmanager/index.html

 

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

 

Regards,

Ashutosh

That's actually a very useful, and none too easy to find link Ashutosh, and I'd thoroughly reccommend anyone with a CC subscription to bookmark it.

My CC desktop app stopped working just about the same time that 14.1 was released, and nothing short of an unistall and reinstall got it going again.  Thankfully it saw all my installed CC apps.

Worked!

Tks

@ HYPD03,

Glad it did, Grayed out Updates usually mean that they are disabled.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

Hi Louislouis210S,

Could you please confirm if you are in an enterprise enviornment and could you please check with your Admin if he has  disabled/supressed updates from Adobe and hosting in on a local server.

Thanks,

Vikas Talwar  

I am in an enterprise environment, they haven't disabled updates and hosting on our local server. It might be helpful to say what file you were referring to that was blockign the update?

Cheers,

What file was this please?

@ Louislouis210S

I have sent you a private message for this.  Please check.

Thanks

Vikas

This worked! Thank you Vikas -

Cheers,

I'm buggling with the same problems. Nothing seems to help What ever i do PS i stuck at 14.0.

Any help would be helpful.

Davorin Pirs

@ Davorin Pirs,

Could you please confrim if you checked Help >Update in Photoshop.  What errro or message you get on doing a help update.

Thanks,

Vikas

Hi.

No error message.

Just "Your applications are all up-to-date as checked: less than a minute ago."

UPDATE:

I just went into Preferences of Adobe Appllication Manager and only the Bridge was selected for reporting updates... selected all the rest and the updates are showing up in Application Manager.

Creative Cloud app in the menu still doesn't see the updates...

D.

@Davorin,

Relaunch the Creative Cloud now and you will get the updates in Creative Cloud.  Preferences are still managed through Adobe Application Manager.

Thanks,

Vikas

Same here on my Macbook Pro 15 inches with Retina display ruunignOSX 19.8.5. Evrything is up to date in Photoshop Help-Update, and Adobe CC Desktop also no show up any update for Photoshop CC.

Have even tried uninstall, reinstall Adobe CC Desktop, Photoshop. But that doesn't help. I am still on 14.0

Have tried to download the 14.1.1 patch file following link in this form, but the installation fail, stated that my Photoshop is not valid for update

Help please. Other CC update go smoothly

@sanchaithw,

As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server"

Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.

Regards,

Ashutosh

I have uninstalled and reinstalled Photoshop CC. ANd the rpolem still persist. Photoshop CC and Adobe CC Desktop won't find 14.1.1. All are up to date is still here. Can you re-release a manual patch that work please

And as I have gone through a session with Ashutosh, nothing seems to help me update to PS 14.1.1. I'm not in an enterprise environment as informed to Ashutosh duriing the session

Help please

@sanchaithw

Please provide us with log files, Have sent you a mail regarding this.

After analyzing those we would again have a connect session to resolve this issue.

Appreciate your patience.

Regards,

Ashutosh

@sanchaithw

We have verified the logs, As per those your machine it is not having a valid licence.

Your subscription is not active.

Could you please confirm the details of your subscription and adobe id against it was bought.

Regards,

Ashutosh