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update version can not handle korean language

New Here ,
Sep 10, 2013 Sep 10, 2013

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This is a korean company which provides stock trading service.

We have a problem with flash player version 11.8.800.168 which can not handle korean language properly.

Our service seems to have worked fine before updating flash player because we didn't have the same issue until now.

As I said our company provide financial service to many customers in korea,

we need to know how to fix this issue as soon as possible.

Thank you.

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LEGEND ,
Sep 10, 2013 Sep 10, 2013

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First thing: file a bug report at https://bugbase.adobe.com/ - provide all information, including screenshots to documents what means "can not handle korean language properly".

Post the bug number and link back here in the forum.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Can you also test if the problem still exists in Flash Player 11.9 beta?  Then post the result back in your bug report.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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New Here ,
Sep 11, 2013 Sep 11, 2013

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I had same problem. the problem still exists in Flash Player 11.9 beta.

If Hangul passed over "ExternalInterface", it's broken.

Please check "ExternalInterface".

Please fast action. The problem is serious.

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Guest
Sep 11, 2013 Sep 11, 2013

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Same ploblem is here, "ExternalInterface" can't handle Korean language as paramters.

our e-comerce business is totally broken now by this issue

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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I have alerted the Flash Player development team to this problem.

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Adobe Employee ,
Sep 11, 2013 Sep 11, 2013

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Thank you for the bug report and I'm sorry that this has occurred.  I believe this is similar to or the same as https://bugbase.adobe.com/index.cfm?event=bug&id=3630443.  We're already looking into a fix but I'll ask the team to verify against your bug too.  If you wouldn't mind, I'd like to get a comment from you on bug 3630443 that details how this will impact your business.

Thanks,

Chris

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