1 2 Previous Next 62 Replies Latest reply: Sep 16, 2013 12:59 PM by Adam Jerugim Go to original post RSS
      • 40. Re: Photoshop CC 14.1 GPU not detected.
        ERGOMOTO Community Member

        Thank you Adam, the Ps CC 14.1 work around, amending the "sniffer" file with "~" prefix, worked here so far.

         

        Specs:

        MacBook Pro 17", Mid 2009

        Processor:  3.06 GHz Intel Core 2 Duo

        Memory: 4 GB 1067 MHz DDR3

        Graphics: NVIDIA GeForce 9600M GT 512 MB

        OS X 10.8.4 (12E55)

         

        I apriciate Adobe's attention to this GeForce 9600M driver age sensative deminished speed problem and Adobe's work with Apple to sort this. Looking forward to a Adobe/Apple resolution, sollution, and update from Adobe, Apple, or even NVIDIA.

        Mark S

        • 41. Re: Photoshop CC 14.1 GPU not detected.
          smb8282 Community Member

          thanks so much, this actually worked!

           

          seems the text tool bugs have been fixed as well.

           

          if only the illustrator team would get it together so I could use AI CC

          • 42. Re: Photoshop CC 14.1 GPU not detected.
            Erik Rufelt Community Member

            I had this issue on Windows 7 x64 with AMD Radeon 6950 with latest drivers, even after completely uninstalling and then reinstalling all graphics drivers.

            Renaming sniffer.exe fixed it.

             

            Might be of note that I use two graphics cards, the other one being NVidia, but never had any problems before and OpenGL always auto-picks the main-screen adapter.

            • 43. Re: Photoshop CC 14.1 GPU not detected (MacOS)
              Adam Jerugim Adobe Employee

              We just released an update (14.1.1) that addresses this issue for Mac users (Windows users who continue to experience any GPU-related issues should rename sniffer.exe for the time being). 

               

              For more information on the update please visit:  http://blogs.adobe.com/crawlspace/2013/09/photoshop-cc-14-1-1-update-now-available.html

               

              Thanks,

              Adam

              • 44. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                Chris Cox Adobe Employee

                Make sure to return the ~sniffer back to it's normal name before trying to update.

                • 45. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                  thinkwebstrategy Community Member

                  The update is for Windows users as well (maybe it wasn't when you wrote this) and I've just updated and it seems to work. Thanks for not waiting months to fix it!

                  • 46. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                    fotoincanto.pl Community Member

                    Hello,

                    unfortunatelly the 14.1.1 update doesnt work for dell vostro 3700, win7 64bit with geforce gt 330M.

                    I still need to rename sniffer.exe file to make PS CC work with graphic acceleration.

                    • 47. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                      premdharma Community Member

                      Still with this update for mac the same problem here,

                      also renaming "sniffer" doesnt help.

                      iMac 9,1, ATI Radeon HD 4850

                      Bildschirmfoto 2013-09-12 um 12.43.30.jpg

                      means: Unable to load the openGL module, because it does´nt work with this version of Photoshop.

                      • 48. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                        ERGOMOTO Community Member

                        Thanks Adobe, got the Ps 14-1-1update this AM and the GPU and all 3D functionality are officialy on board.

                         

                        I had seen all the responces to this thread in my mail box. After quickly scanning them, I hadn't seen the warning to switch the "~sniffer.exe" back, removing the tilde accent prefix "~". However after the update had completed, I reviewed the folder in which it resides and see that this update, at least in OS X, simply and not surprisingly, duplicated the amended tilde file with a  presumably up-dated (and non-accented) vertion.

                         

                        Thanks again Adobe, for your swift attention in this mater, not to mention franck discussion regarding it here.

                        Mark S

                        • 49. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                          Chris Cox Adobe Employee

                          OK, that means that the driver has a problem or the card doesn't meet minimum requirements.

                          The output from running sniffer would be useful to know why the card is being disabled.

                          • 50. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                            Chris Cox Adobe Employee

                            Run the sniffer program by hand (just double click) and copy the output here so we can see why it is disabled.

                            • 51. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                              premdharma Community Member

                              Sniffer output 14.0

                              Adobe\ Photoshop\ CC/Adobe\ Photoshop\ CC.app/Contents/MacOS/sniffer_gpu ; exit;

                              Texture memory: 500

                              Vendor string:    ATI Technologies Inc.

                              Renderer string:  ATI Radeon HD 4850 OpenGL Engine

                              Version string:   2.1 ATI-8.16.74

                               

                               

                              OpenGL version as determined by Extensionator...

                              OpenGL Version 2.0

                              Has NPOT support: TRUE

                              Has Framebuffer Object Extension support: TRUE

                              OpenGL ok

                              OpenCL ok, version=1.2 (Apr 25 2013 18:32:06)

                              Return code: 3

                              logout

                               

                               

                              Sniffer output 14.1.1

                              snifferStart="2013-09-13_13:17:27"

                              NumGPUs=1

                              gpu[0].OGLVersion="2.1"

                              gpu[0].MemoryMB=512

                              gpu[0].RectTextureSize=8192

                              gpu[0].Renderer="ATI Radeon HD 4850 OpenGL Engine"

                              gpu[0].RendererID=16914951

                              gpu[0].Vendor="ATI Technologies Inc."

                              gpu[0].VendorID=4098

                              gpu[0].HasNPOTSupport=1

                              gpu[0].CompileProgramGLSL=1

                              gpu[0].TestFrameBuffer=1

                              gpu[0].OCLSupported=1

                              gpu[0].OCLVersion="1.2 (Apr 25 2013 18:32:06)"

                              gpu[0].CUDASupported=0

                              snifferEnd="2013-09-13_13:17:27"

                               

                               

                               

                               

                              I´ve also tried to put the 14.0 sniffer in 14.1.1., but still the same failures.

                              Also renaming did´nt help.

                              I think, it makes also no sense to contact apple about this, because till version 14.0 everything worked fine and I`ve also not upgraded to another OSX.

                              iMac 9,1 Mountain Lion

                              • 52. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                fotoincanto.pl Community Member

                                Hello,

                                 

                                Sniffer output from PS 14.1.1:

                                c:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)>sniffer.exe

                                snifferStart="2013-09-13_09:18:53"

                                NumGPUs=1

                                gpu[0].OGLVersion="3.0"

                                exception: glGetError() == 0

                                 

                                I have also restored PS folder from backup (before upgrade to 14.1) and output from sniffer_gpu on PS 14.0 is:

                                 

                                c:\tmp\sniffer14.0>sniffer_gpu.exe

                                Device: 00000000006612A8 has video RAM(MB): 1024

                                Vendor string:    NVIDIA Corporation

                                Renderer string:  GeForce GT 330M/PCI/SSE2

                                Version string:   3.0 NVIDIA 189.21

                                 

                                OpenGL version as determined by Extensionator...

                                OpenGL Version 3.0

                                Has NPOT support: TRUE

                                Has Framebuffer Object Extension support: TRUE

                                OpenGL ok

                                Return code: 1

                                 

                                 

                                My gfx has 1024MB VRAM so it should be enough, and 14.1.1 works ok when sniffer has changed name.

                                • 53. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                  Adam Jerugim Adobe Employee

                                  If people are still experiencing issues with 14.1.1 + GPU that they didn't see in 14.0 please contact me directly so we can work on this:

                                   

                                  travlin_adam at yahoo dot com

                                   

                                  Thanks,

                                  Adam

                                  • 54. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                    qaesar Community Member

                                    With sniffer even 14.1.1 will not work. Also after the update to 10.8.5 today.

                                    But by renaming the sniffer, 14.1 or 14.1.1 BOTH WORK, perfectly.

                                    I have a 680 GTX

                                    Cant you just make the sniffer like it was in 14.0 ? It worked F-L-A-W-L-E-S-S. Why change it ?

                                     

                                    With sniffer openend in terminal (14.1.1) i get this (also GPU greyed out in PS):

                                     

                                    macpro:~ master$ /Applications/Adobe\ Photoshop\ CC/Adobe\ Photoshop\ CC.app/Contents/MacOS/sniffer

                                    snifferStart="2013-09-13_17:32:42"

                                    2013-09-13 17:32:42.569 sniffer[2544:707] invalid display

                                    Exception caught and ignored.

                                    2013-09-13 17:32:42.590 sniffer[2544:707] invalid display

                                    Exception caught and ignored.

                                    NumGPUs=0

                                    snifferEnd="2013-09-13_17:32:42"

                                     

                                     

                                    I have 2 Displays, one PC Monitor and the second for video monitoring. Full HD. (One HDMI, the other DVI)

                                    Also, ALL other Apps that i have work, also ALL CUDA (inclusive Premiere and AfterFX), all OpenCL WORK too, AND PS with renaming the sniffer...

                                     

                                    ...so IT IS ONLY the sniffer app that is faulty!

                                    • 55. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                      Adam Jerugim Adobe Employee

                                      A quick update on this.

                                       

                                      premdharma was able to resolve his issue by removing optional plug-ins (from 13.0) that are for some reason loading in 14.1.x.  Specifically, he had the Disable OpenGL Drawing plug-in installed which was shutting down GPU functionality on his system.

                                       

                                      Thanks,

                                      Adam

                                      • 56. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                        qaesar Community Member

                                        No old plugins here BTW... and also a powerful GTX 680 ! Renamig sniffer works. 14.1.1

                                         

                                        Like i said above, the ONLY problem is FOR SURE in the new sniffer code!

                                        So the programmers should look into it again CAREFULLY

                                        • 57. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                          Chris Cox Adobe Employee

                                          What we're finding is that the new sniffer is identifying real problems with the GPU drivers - that the old sniffer didn't catch.

                                          Sadly, we're also finding a lot of previously unknown bugs in MacOS GPU drivers...

                                          • 58. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                            qaesar Community Member

                                            Well, the old sniffer WORKED. As do the ALL other Applications (3D,Post,Grading,etc..) on OSX that actually USE the drivers (which i dont think have "real" problems, even if not every driver is perfect).

                                             

                                            And secondly, the "unknown bugs"...

                                            1. PS 14.0 WORKED, then wheres the problem even IF you found "new bugs"? Switch to the workable state please. That should have been done BEFORE releasing 14.1! QA anyone ?

                                            2. I have a LOT of highend hardware that works FLAWLESS, like AJA, BMD, AMD, NVIDIA, with ALL OpenGL/CL/CUDA Applications(Even Premiere, AfterFX AND PShop without the sniffer!). Only the PS sniffer will not work. Now you tell me whose fault it is ? I mean c'mon!

                                            3. I know that OSX 10.8 does NOT support OpenGL 4.0, but 3.2, but then again you know that also, so this cant be an issue.

                                            4. It's EASY to tell that the drivers are broken... but it's another thing to say "WE did bad" !

                                             

                                            BOTTOM LINE:

                                            F.i.x. .t.h.e. .s.n.i.f.f.e.r.

                                            • 59. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                              Was DYP Community Member

                                              Chris Cox wrote:

                                               

                                              What we're finding is that the new sniffer is identifying real problems with the GPU drivers - that the old sniffer didn't catch.

                                              Sadly, we're also finding a lot of previously unknown bugs in MacOS GPU drivers...

                                              Congratulations you have successfully found more bugs in the OS.

                                               

                                              You guys are really good at this!

                                              • 60. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                                Chris Cox Adobe Employee

                                                No, the old sniffer failed to identify problems with the drivers and allowed you to use the GPU when the GPU wasn't actually working correctly.

                                                 

                                                We are continuing to improve the sniffer to identify the driver and hardware problems before they cause you to lose your work.  And we are investigating each case that seems like a false result - but so far they have turned out to be real problems in the drivers/hardware.

                                                 

                                                Those other applications don't all use the GPU in the same way Photoshop does, and may not come across the same driver and hardware defects that Photoshop does.

                                                • 61. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                                  lostaussie27 Community Member

                                                  What I would like to say is that 4 days ago my Photoshop CC worked just fine.  Plug-ins worked, my Wacom tablet worked, my windows would float by default according to my preferences and since my update nothing is working as it should and I have spent copious hours trawling forums to find solutiions to the problem.  I've now updated the Application Manager, quit, unquit Adobe Cloud, installed, reinstalled,  ... need I go on?  We should not have to do this.

                                                   

                                                  NOTHING is working properly and no other hardware or software has changed except for your update.

                                                   

                                                  My Photoshop preferences show I am using Adobe CC 14.1.1  and how the heck it got there is anyone's guess as my CC said there were no updates to intall.

                                                   

                                                  This situation is TERRIBLE.  (And if the caps constitute shouting then so be it.)

                                                   

                                                  I have lost so many man hours in the past few days trying to work effectively that I am at the point where I will be applying to Adobe for a rebate.  You should not be sending out an update when it is clearly not well tested - there are innumerable complaints from well versed and tech savvy consumers, so  I hate to think how the "average" bears are getting on.

                                                   

                                                  Absolutely appalled!!  And would be quite grateful if you could rewind the clock a week and get us all back and working!

                                                  • 62. Re: Photoshop CC 14.1 GPU not detected (MacOS)
                                                    Adam Jerugim Adobe Employee

                                                    We're working on a fix for this so that those who were able to use GL/GPU in 14.0 will continue to be able to do so.  If you're interested in working directly with me to help us identify and test a solution, please contact me directly (my contact info can be found early in this thread).

                                                     

                                                    With any luck we'll have a solution in place ASAP.

                                                     

                                                    Thanks,

                                                    Adam

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