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Flash wont work in Safari or Firefox.

New Here ,
Sep 10, 2013 Sep 10, 2013

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I have installed the lattest version of Flash... however Flash no longer works in Safari or Firfox on my Mac.  OS 10.7.5

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LEGEND ,
Sep 10, 2013 Sep 10, 2013

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Safari - Preferences>Security - is "Allow all other plugins" checked?

SafariScreenSnapz001.jpg

Firefox - Tools>Add-ons>Plugins - Is Shockwave Flash (11.8.800.94) enabled and "Always Activated"?

FirefoxScreenSnapz001.jpg

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New Here ,
Sep 10, 2013 Sep 10, 2013

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Thanks for the reply.  Yes Safari has both 'Allow Java' and 'allow other plug-ins' slected.   Firefox has Flash enabled as well.  It looks like a few other apps that use Flash on my computer are effected as well not just the browsers.  Chrome is the only app that has flash working properly...

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LEGEND ,
Sep 10, 2013 Sep 10, 2013

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Chrome has its own Flash Player Plugin so it works independently of the others.
Go to [User]/Library/Preferences (Hold the "Option" key when clicking "Go" from the Finder menu to access YOUR Library folder.

Trash the Macromedia folder in the Preferences, and empty the trash.

Relaunch either browser and try running a Flash video.

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New Here ,
Sep 10, 2013 Sep 10, 2013

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Trahed the Macromedia folder in the Preferences, and emptied the trash.  Still no Flash in Safari or Firefox...

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New Here ,
Sep 11, 2013 Sep 11, 2013

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I have un-installed, trashed prefernces, re-installed, gone through every step in the adobe troubleshooting section... and still Flash is not working on my Mac.   I am at a complette loss.  A couple of weeks ago flash never had an issue on my computer... why now?  What shall I do next?  Many thanks, Hugo

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Try it under another user account. Create a new one (admin) and see how it performs. That's the quickest way to tell if there are permissions problems on your account.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Thanks for the reply C F McBob.  Tried the new admin account... however I still get the same problems with that one as well.  I do a weekly permissions repair using Cocktail, I also repair permissions after installing new software.  Any other suggestions.  Your assitance is greatly appreciated!  Thanks, Hugo

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Longshot, but have you tried resetting your PRAM?

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Reset the PRAM... however I still have this issue.  I also used Disk Warrior to repair my system disc...  that didn't help either...

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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[User]/Library/Preferences

Trash com.apple.Safari.plist, org.mozilla.Firefox.plist, and org.mozilla.plugincontainer.plist

Empty the trash and relaunch either or both browsers.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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That didn't work sorry.  It is not just the browsers that are have problems with Flash.  Tweetdeck won't play Flash movies and Freeway crashes on startup... both use a Flash plug-in.

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Well, I've run plumb out of stuff to try. I've even been scouring the Apple forums for other options, and nothing.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Thanks for trying.  Really appreciated you taking the time!  Is there a way to get hold of someone from Adobe support?   All support roads for Flash Player seem to end here at this forum.... I can't find any adobe support forms.  - Hugo

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Adobe Employee ,
Sep 11, 2013 Sep 11, 2013

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@huggieT - What files with the name "flash" do you have in your /Library/Internet Plug-ins/ folder?  What's the date, size, and version of these files?

Can you post the contents of your "Installed Plugins" page in Firefox (navigate to "about:plugins" in Firefox's address bar.)

Thanks,

Chris

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Thanks for the reply Chris!

Here is the contents of my "Installed Plugins" page:

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.


Shockwave Flash

File: Flash Player.plugin
Version: 11.8.800.168
Shockwave Flash 11.8 r800
application/x-shockwave-flashShockwave Flashswf
application/futuresplashFutureSplash Playerspl

QuickTime Plug-in 7.7.1

File: QuickTime Plugin.plugin
Version: 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
application/sdpSDP stream descriptorsdp
video/oggOgg Videoogv
audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mp4MPEG-4 mediamp4
video/quicktimeQuickTime Moviemov,qt,mqv
audio/x-speexOgg Speex audiospx
audio/x-m4bAAC audio bookm4b
application/x-flacFLAC audioflac, fla, xfl
video/3gpp3GPP media3gp,3gpp
image/jpeg2000JPEG2000 imagejp2
audio/midMIDImid,midi,smf,kar
audio/x-annodexAnnodex Audioaxa
audio/basicuLaw/AU audioau,snd,ulw
image/x-tiffTIFF imagetif,tiff
image/x-pngPNG imagepng
video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/mp4MPEG-4 mediamp4
image/pictPICT imagepict,pic,pct
audio/x-aiffAIFF audioaiff,aif,aifc,cdda
audio/x-m4pAAC audiom4p
application/x-mpegAMC mediaamc
application/x-rtspRTSP stream descriptorrtsp,rts
video/x-oggOgg Videoogv
image/jpeg2000-imageJPEG2000 imagejp2
audio/x-aacAAC audioaac,adts
audio/x-m4aAAC audiom4a
image/pngPNG imagepng
application/annodexAnnodex Mediaanx
audio/mp3MP3 audiomp3,swa
image/x-macpaintMacPaint imagepntg,pnt,mac
audio/ac3AC3 audioac3
image/x-pictPICT imagepict,pic,pct
audio/x-oggOgg Audiooga
audio/x-ac3AC3 audioac3
video/x-m4vVideom4v
application/flacFLAC audioflac, fla, xfl
audio/aiffAIFF audioaiff,aif,aifc,cdda
audio/vnd.qcelpQUALCOMM PureVoice audioqcp,qcp
audio/midiMIDImid,midi,smf,kar
audio/wavWAVE audiowav,bwf
audio/annodexAnnodex Audioaxa
audio/x-mpeg3MP3 audiomp3,swa
application/oggOgg Multimedia Bitstreamogg, ogx
audio/x-gsmGSM audiogsm
audio/x-flacFLAC audioflac, fla, xfl
image/x-sgiSGI imagesgi,rgb
audio/x-cafCAF audiocaf
video/sd-videoSD videosdv
video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/x-midiMIDImid,midi,smf,kar
image/x-bmpBMP imagebmp,dib
video/aviVideo For Windowsavi,vfw
video/annodexAnnodex Videoaxv
audio/speexOgg Speex audiospx
audio/x-mp3MP3 audiomp3,swa
image/tiffTIFF imagetif,tiff
application/x-oggOgg Multimedia Bitstreamogg, ogx
audio/x-wavWAVE audiowav,bwf
image/jp2JPEG2000 imagejp2
video/3gpp23GPP2 media3g2,3gp2
audio/aacAAC audioaac,adts
video/msvideoVideo For Windowsavi,vfw
audio/mpeg3MP3 audiomp3,swa
application/x-sdpSDP stream descriptorsdp
video/x-annodexAnnodex Videoaxv
video/x-msvideoVideo For Windowsavi,vfw
audio/AMRAMR audioAMR
audio/oggOgg Audiooga
audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/flacFLAC audioflac, fla, xfl
image/x-jpeg2000-imageJPEG2000 imagejp2
image/x-targaTGA imagetarga,tga
application/x-annodexAnnodex Mediaanx
audio/3gpp3GPP media3gp,3gpp
audio/3gpp23GPP2 media3g2,3gp2
image/x-quicktimeQuickTime imageqtif,qti
video/flcAutoDesk Animatorflc,fli,cel

Java Applet Plug-in

File: JavaAppletPlugin.plugin
Version: Java 7 Update 25
Displays Java applet content, or a placeholder if Java is not installed.
application/x-java-applet;javafx=2.2.25Java applet
application/x-java-applet;version=1.4Java applet
application/x-java-applet;version=1.2.1Java applet
application/x-java-applet;version=1.2.2Java applet
application/x-java-applet;version=1.3Java applet
application/x-java-vmJava applet
application/x-java-applet;version=1.1.1Java applet
application/x-java-vm-npruntimeJava applet
application/x-java-applet;version=1.2Java applet
application/x-java-applet;version=1.7Java applet
application/x-java-applet;jpi-version=1.7.0_25Java applet
application/x-java-applet;version=1.4.1Java applet
application/x-java-appletBasic Java Appletsjavaapplet
application/x-java-applet;version=1.1.2Java applet
application/x-java-applet;version=1.1Java applet
application/x-java-applet;version=1.1.3Java applet
application/x-java-applet;version=1.6Java applet
application/x-java-applet;version=1.4.2Java applet
application/x-java-applet;version=1.3.1Java applet
application/x-java-applet;version=1.5Java applet
application/x-java-applet;deploy=10.25.2Java applet

iPhotoPhotocast

File: iPhotoPhotocast.plugin
Version: 7.0
iPhoto6
application/photoiPhoto 700

Flip4Mac Windows Media Plugin

File: Flip4Mac WMV Plugin.plugin
Version: 3.1.0.1
The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
video/x-ms-asfWindows Media Videoasf
video/x-ms-asxWindows Media Playlistasx
audio/x-ms-waxWindows Media Playlistwax
application/x-ms-wmpWindows Media Plugin
video/x-ms-wmpWindows Media Videowmp
application/x-mplayer2Windows Media Plugin
video/x-ms-wmxWindows Media Playlistwmx
video/x-ms-wmWindows Media Videowm
video/x-ms-wvxWindows Media Playlistwvx
video/x-ms-wmvWindows Media Videowmv
video/x-ms-asf-pluginWindows Media Plugin
audio/x-ms-wmaWindows Media Audiowma
application/asxWindows Media Plugin

iLok Client Helper Plug-in

File: iLokClientHelper.plugin
Version: 3.6
The iLok Client Helper Plug-in v3.6 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.
application/ilok-client2Invokes the iLok client helper software to allow users to manage their iLok licenses through iLok.com.

MIG Contents Plugin

File: EPPEX Plugin.plugin
Version: 10.0
CIG Download
application/x-eppex-plugin-1

Aspera Web for Firefox

File: Aspera Web.plugin
Version: Aspera Plug-in version 1.0
Aspera Web enables fast and secure transfers of web content using FASP.  For more information, visit www.asperasoft.com.
application/x-aspera-webAspera Web

RealPlayer Plugin.plugin

File: RealPlayer Plugin.plugin
Version: 0.0.1d1
RealPlayer Plugin
audio/x-pn-realaudio-pluginRealMediarm
audio/x-pn-realaudioRealPlayer Metafileram

Google Earth Plug-in

File: Google Earth Web Plug-in.plugin
Version: 6.1
The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
application/gepluginGoogle Earth browser plugin

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Know what I see that's bad news?

Flip4Mac.

That's a relic from the PPC days when Windows Media Player actually had a Mac version. It's unnecessary these days and it can screw things up more than it helps.

ANY files it can play, VLC Media Player can, and it won't mess with video playback in browsers or QuickTime.

Same can be said for RealPlayer.

Like Flip4Mac, I haven't used it since the PPC days - VLC does EVERYTHING RealPlayer does, with half the software.

If you use RealPlayer for FLV downloads, you can do that with AntVideoDownloader (A Firefox Plugin - about 1.7Mb vs 20+ for RealPlayer)

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Just removed flip4mac... stilll the same issues unfortunately.

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LEGEND ,
Sep 11, 2013 Sep 11, 2013

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Did you just trash the app, or dump the preferences too? and what about RealPlayer?

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Yes removed everything related to Flip4Mac and Real Player...

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Adobe Employee ,
Sep 11, 2013 Sep 11, 2013

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Thanks for posting that.  Are you having problems with any of the other browser plugins (QuickTime, etc?)  Does the Flash Player preference panel load if you select it in System Preferences? Does the Flash Player Version (http://adobe.ly/wNzNAu) page also fail to load?

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Quicktime seems ok.  The Flash Player prefernce panel loads fine.

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Google earth plug-in works fine as well.

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Adobe Employee ,
Sep 11, 2013 Sep 11, 2013

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Hmm, would you be willing to do a desktop sharing session with me tomorrow so I can take a look at your system?  If so, please shoot me an email (ccampbel@adobe.com) and let me know a good time.

Thanks,

Chris

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New Here ,
Sep 11, 2013 Sep 11, 2013

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Sure.  I'll email you shortly...

Thanks

Hugo

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