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I tried
installing flashplayer (many times) - no result - it downloads, but upon install it always says I have insufficient administrator rights - which should not be true! I am the only user and have full rights.
I have this problem for the past year and only with Flashplayer updates
i tried uninstalling the old flashplayer first
i tried making a new account with - again - all rights
i tried disabling Avast antivirus
disabling Threatfire
disabling both
unfortunately nothing works
What am i missing
Who can give me some sound advice please.
thanks!
Ton
Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash
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Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash
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Hello Pat, Thanks. The log contains an extremely long series of entries of which i enclose the first two groups and the last two groups of entries
I hope this makes sense to you
THESE ARE THE TWO MOST RECENT ENTRIES
?=O====== M/11.8.800.168 2013-09-13+18-35-11.586 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.4f31bf513ba8a396c85fd1623508bba82f160cfb\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017
0018
0019 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0020 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0021 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0022
=X====== M/11.8.800.168 2013-09-13+18-35-14.458 ========
?=O====== M/11.8.800.168 2013-09-13+18-37-08.454 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.4f31bf513ba8a396c85fd1623508bba82f160cfb\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017
0018
0019 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0020 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0021 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0022
=X====== M/11.8.800.168 2013-09-13+18-37-09.938 ========
AND THESE ARE THE FIRST TWO ENTRIES IN THIS FOLDER (DATING FROM 2010):
=O====== M/10.1.53.64 2010-06-19+20-07-53.460 ========
0000 00000010 "C:\Users\MARIAN~1\AppData\Local\Temp\FlashPlayerUpdate.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009
0010 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe
0012 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.53.64 2010-06-19+20-08-05.378 ========
?=O====== M/10.1.82.76 2010-08-19+09-54-38.127 ========
0000 00000010 "C:\Users\MARIAN~1\AppData\Local\Temp\622C.dir\InstallFlashPlayer.exe" -iv 0
0001
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0010 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-19+09-55-30.047 ========
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Thank you for the log. It seems that the error message you got is misleading; the installer actually had problems deleting some of the files from the install folder.
Perform a clean install: http://forums.adobe.com/thread/928315
Make sure that all files in the install folder, and all other files mentioned in the instructions are deleted before you install again.
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Hi again Pat,
Done everything as you suggested and as was discribed in the clean install-procedure. It still ends in the same way : Install is interrupted due to my alleged lack of administrator-rights.
The latest log in the new install folder is now this: (Hope you - or anyone else - have additional suggestions),
thanks in advance greetings, Ton88ny
=O====== M/11.8.800.168 2013-09-14+16-58-10.277 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.6190ff1481f271ba72af819e34c16bb937f98fdf\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017
0018 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0019 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0020 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0021
=X====== M/11.8.800.168 2013-09-14+16-58-11.885 ========
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Did you really delete all these files, especially flashplayer.xpt and plugin.vch ?
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I had gone through the written procedure, but noticed today that the little intstruction movie contains two additional steps, of which the latter provides a 'hickup'. It seems I am unable to remove one of the folders in "%appdata%\Macromedia\Flash Player", namely the one called "macromedia.com". First it asks to provide administrator rights, and when I click proceed, it says I am not authorised to do this, and I should be given permission by [the account name that I am logged in with] to change anything in this folder. (??)
The "macromedia.com" folder contains another folder "support", which contains "flashplayer", then "sys" which contains 118 folders named after all kinds of websites that were visited in the past 4 years.
Should I - and is there a way to - get this permission? please advise me how to
thanks again
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So frustrating, I have, and have had, the exact situation, and tried the exact sequence of attempts to fix. Unfortunately, I cannot recall how I "recovered" from this last time. I KNEW I shouldn't have let it upgrade. I can't see how this could be labeled anything but "A Known Issue", for years. Yell at your bosses!
Sorry, I reply to Ton88ny and end up ranting at the techs.
I'll await their reply.
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I agree, Libertyczar, that this is an issue that seems to be not at all seldom, when I look around on diverse fora. Personally I have been dealing with it for over a year now and not being able to come up with any definitive answer. Due to the fact that Flashplayer has come to play a keyrole in many movieclips, games and other audiovisual content, this is quite annoying indeed. I do hope someone can be of help in solving it. Let's wait and see
Ton88ny
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I am sorry, but this is not Adobe's or Flash Player's fault; it is a permission problem on your computer. I do not know how these permission can become corrupted, but that is something that has been happening on Windows since its very outset.
You will need to fix your permissions on these folders.
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I was blaming neither "Adobe" nor "Flash Player", but merely stating the frequency of it's occurence and the effect it unfortunately has on many audiovisual issues. I must say hwoever, from my point of view it is fair to say that I find it peculiar that the authorisation issue only occurs - and keeps occurring - when I update FlashPlayer, and not with any other updates I am performing on a regular basis with other software.
I will end this thread though and look elsewhere for an answer how to fix this folder-permission issue. Pat, thanks for your attempts to help me.
Ton88ny
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Ton88ny wrote:
the authorisation issue only occurs - and keeps occurring - when I update FlashPlayer
It is possible that it is because Flash Player is entitely installed on the Windows system folders, not in Program Files, as most other software is.
Also, this particular issue does not occur as often as you believe; I see it here at the forum about once or twice a month.
Anyway, good luck with your permission issues.
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Same thing happened to me. Doing my head in