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Windows 7 32 bit / Firefox Fpl doesn't install - "insufficient rights"- tried several things invain

New Here ,
Sep 12, 2013 Sep 12, 2013

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I tried

installing flashplayer (many times) - no result - it downloads, but upon install it always says I have insufficient administrator rights - which should not be true! I am the only user and have full rights.   

I have this problem for the past year and only with Flashplayer updates

i tried uninstalling the old flashplayer first

i tried making a new account with - again - all rights

i tried disabling Avast antivirus

disabling Threatfire

disabling both

unfortunately nothing works

What am i missing

Who can give me some sound advice please.

thanks!

Ton

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correct answers 1 Correct answer

LEGEND , Sep 12, 2013 Sep 12, 2013

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

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LEGEND ,
Sep 12, 2013 Sep 12, 2013

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Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

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New Here ,
Sep 13, 2013 Sep 13, 2013

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Hello Pat, Thanks. The log contains an extremely long series of entries of which i enclose the first two groups  and the last two groups of entries

I hope this makes sense to you

THESE ARE THE TWO MOST RECENT ENTRIES


?=O====== M/11.8.800.168 2013-09-13+18-35-11.586 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.4f31bf513ba8a396c85fd1623508bba82f160cfb\install_flash_player.exe" -install -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0008 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0010 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0011 00001036 Software\Opera Software/Last CommandLine 2
0012 00001036 Software\Opera Software/Last CommandLine 2
0013 00001036 Software\Opera Software/Plugin Path 2
0014 00001036 Software\Opera Software/Plugin Path 2
0015 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0016 00001045 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0017 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0018 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_8_800_168_Plugin.exe/ 2
0019 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0020 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0021 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0022 00001031 C:\Windows\system32\Macromed\Flash\plugin.vch:5
=X====== M/11.8.800.168 2013-09-13+18-35-14.458 ========

?=O====== M/11.8.800.168 2013-09-13+18-37-08.454 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.4f31bf513ba8a396c85fd1623508bba82f160cfb\install_flash_player.exe" -install -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0008 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0010 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0011 00001036 Software\Opera Software/Last CommandLine 2
0012 00001036 Software\Opera Software/Last CommandLine 2
0013 00001036 Software\Opera Software/Plugin Path 2
0014 00001036 Software\Opera Software/Plugin Path 2
0015 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0016 00001045 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0017 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0018 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_8_800_168_Plugin.exe/ 2
0019 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0020 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0021 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0022 00001031 C:\Windows\system32\Macromed\Flash\plugin.vch:5
=X====== M/11.8.800.168 2013-09-13+18-37-09.938 ========

AND THESE ARE THE FIRST TWO ENTRIES IN THIS FOLDER (DATING FROM 2010):

  =O====== M/10.1.53.64 2010-06-19+20-07-53.460 ========
0000 00000010 "C:\Users\MARIAN~1\AppData\Local\Temp\FlashPlayerUpdate.exe"
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0003 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0006 00001036 Software\Opera Software/Last CommandLine 2
0007 00001036 Software\Opera Software/Last CommandLine 2
0008 00001036 Software\Opera Software/Plugin Path 2
0009 00001036 Software\Opera Software/Plugin Path 2
0010 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe
0012 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.53.64 2010-06-19+20-08-05.378 ========

?=O====== M/10.1.82.76 2010-08-19+09-54-38.127 ========
0000 00000010 "C:\Users\MARIAN~1\AppData\Local\Temp\622C.dir\InstallFlashPlayer.exe" -iv 0
0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0003 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Last CommandLine 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00001036 Software\Opera Software/Plugin Path 2
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0010 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-19+09-55-30.047 ========

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LEGEND ,
Sep 14, 2013 Sep 14, 2013

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Thank you for the log.  It seems that the error message you got is misleading; the installer actually had problems deleting some of the files from the install folder.

Perform a clean install: http://forums.adobe.com/thread/928315

Make sure that all files in the install folder, and all other files mentioned in the instructions are deleted before you install again.

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New Here ,
Sep 14, 2013 Sep 14, 2013

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Hi again Pat,

Done everything as you suggested and as was discribed in the clean install-procedure.  It still ends in the same way : Install is interrupted due to my alleged lack of administrator-rights.

The latest log in the new install folder is now this:  (Hope you - or anyone else - have additional suggestions), 

thanks in advance   greetings, Ton88ny

=O====== M/11.8.800.168 2013-09-14+16-58-10.277 ========
0000 00000010 "C:\Users\Marian en Tonny\AppData\Local\Adobe\AIH.6190ff1481f271ba72af819e34c16bb937f98fdf\install_flash_player.exe" -install -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0008 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2
0010 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0011 00001036 Software\Opera Software/Last CommandLine 2
0012 00001036 Software\Opera Software/Last CommandLine 2
0013 00001036 Software\Opera Software/Plugin Path 2
0014 00001036 Software\Opera Software/Plugin Path 2
0015 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0016 00001045 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0017 00001015 C:\Windows\system32\Macromed\Flash\flashplayer.xpt 5
0018 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_8_800_168.dll
0019 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_8_800_168_Plugin.exe
0020 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0021 00001031 C:\Windows\system32\Macromed\Flash\plugin.vch:5
=X====== M/11.8.800.168 2013-09-14+16-58-11.885 ========

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LEGEND ,
Sep 14, 2013 Sep 14, 2013

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Did you really delete all these files, especially flashplayer.xpt and plugin.vch ?

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New Here ,
Sep 15, 2013 Sep 15, 2013

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I had gone through the written procedure, but noticed today that the little intstruction movie contains two additional steps, of which the latter provides a 'hickup'.  It seems I am unable to remove one of the folders in "%appdata%\Macromedia\Flash Player", namely the one called "macromedia.com".  First it asks to provide administrator rights, and when I click proceed, it says I am not authorised to do this, and I should be given permission by [the account name that I am logged in with] to change anything in this folder. (??)

The "macromedia.com" folder contains another folder "support", which contains "flashplayer", then "sys" which contains 118 folders named after all kinds of websites that were visited in the past 4 years.

Should I - and is there a way to -  get this permission? please advise me how to

thanks again

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New Here ,
Sep 15, 2013 Sep 15, 2013

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So frustrating, I have, and have had, the exact situation, and tried the exact sequence of attempts to fix.  Unfortunately, I cannot recall how I "recovered" from this last time.  I KNEW I shouldn't have let it upgrade.  I can't see how this could be labeled anything but "A Known Issue", for years.  Yell at your bosses!

Sorry, I reply to Ton88ny and end up ranting at the techs. 

I'll await their reply.

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New Here ,
Sep 15, 2013 Sep 15, 2013

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I agree, Libertyczar, that this is an issue that seems to be not at all seldom, when I look around on diverse fora. Personally I have been dealing with it for over a year now and not being able to come up with any definitive answer. Due to the fact that Flashplayer has come to play a keyrole in many movieclips, games and other audiovisual content, this is quite annoying indeed.  I do hope someone can be of help in solving it. Let's wait and see

  Ton88ny

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LEGEND ,
Sep 16, 2013 Sep 16, 2013

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I am sorry, but this is not Adobe's or Flash Player's fault; it is a permission problem on your computer.  I do not know how these permission can become corrupted, but that is something that has been happening on Windows since its very outset.

You will need to fix your permissions on these folders.

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New Here ,
Sep 16, 2013 Sep 16, 2013

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I was blaming neither "Adobe" nor "Flash Player", but merely stating the frequency of it's occurence and the effect it unfortunately has on many audiovisual issues. I must say hwoever, from my point of view it is fair to say that I find it peculiar that the authorisation issue only occurs - and keeps occurring - when I update FlashPlayer, and not with any other updates I am performing on a regular basis with other software.

I will end this thread though and look elsewhere for an answer how to fix this folder-permission issue.  Pat, thanks for your attempts to help me.

Ton88ny

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LEGEND ,
Sep 16, 2013 Sep 16, 2013

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Ton88ny wrote:

the authorisation issue only occurs - and keeps occurring - when I update FlashPlayer

It is possible that it is because Flash Player is entitely installed on the Windows system folders, not in Program Files, as most other software is.

Also, this particular issue does not occur as often as you believe; I see it here at the forum about once or twice a month.

Anyway, good luck with your permission issues.

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New Here ,
Sep 18, 2013 Sep 18, 2013

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Same thing happened to me. Doing my head in

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