Error Installing RoboHelp 6 Trial

[Guest]

When we attempt to install RoboHelp 6 (trial version) on Windows XP with Microsoft Office Pro 2003, we get the msg:

To run a silent install you must either specify a response file or override this even (OnMsiSilentInstall()) and provide your own implementation. The setup will now end.

We have tried saving the installation files to a local machine and running from there, but we get the same error. Any ideas??

[Peter Grainge]

Welcome to the forum.

Do I detect an IT department trying to set up RoboHelp?

RH has to be installed with the user's logon, not that of an IT person. Also at the time of installation, the user's logon must have admin rights.

There's a topic on my site about Installing RH which covers all that in detail.

Not sure but I doubt a silent install is possible. It may be necessary to raise this one with Adobe.

Please post back however you get on. It will help us another time.

[Guest]

We discovered that our new developers are no longer being set up with admin access to their machines. When we got admin access (and disabled the virus scanner), the installation worked. Happily resolved, but it would have saved a lot of time if the error message had been less obtuse.

[Peter Grainge]

True but then again the instructions do point out the need for such rights.