Exchange and Kuler extensions unable to connect in fresh install of CC products

I am not even getting the exchange pannel in Dreamweaver, Photoshop, others....

The CS6 exchange panel is visible in the Extension panel.

I am also not getting Kuler.

MacBookProR OSX 10.8.4

Moved from the Creative Cloud to the Exchange forum. They will be able to help you here.

Hi Rick,

Just to clarify - are you saying that the Exchange panel is working correctly in CS6, but in CC the panel is not listed in the Extensions menu?

The first thing to check would be whether or not there is a process running called CEPServiceManager - e.g. (in Terminal),

ps -e | grep CEPServiceManager

Thanks,

Fraser

Hi djlotus,

The first thing to check would be how your computer connects to the Internet. Do you connect via a proxy or VPN? And do you have any "Internet Security" type software running which may be blocking the Exchange Panel's access to the Internet?

Thanks,

Fraser

I just uninstalled Dreamweaver CC and re-installed from the Creative Cloud app and now everything is just fine.

Thanks Rick, glad you're up and running.

Hi djlotus,

OK, thanks for ruling-out the VPN/proxy/firewall issues. Just to make doubly-sure that some other software on your computer isn't blocking internet access for unknown programs, can you check what antivirus software is currently running, and check whether you have any third-party Internet Security software installed?

Given that you're seeing this behaviour in several products, it suggests that some system-wide component is failing to get online. We need to work out exactly which component is the problem, so could you please share these logs with us?

/Users/<UserName>/Library/Preferences/Adobe/Exchange/adobeexchange.log

/Users/<UserName>/Library/Logs/PDApp.log

/Users/<UserName>/Library/Logs/amt3.log

C:\Users\<UserName>\AppData\Local\Temp\amt3.log

C:\Users\<UserName>\AppData\Local\Temp\PDApp.log

C:\Users\<UserName>\AppData\Roaming\Adobe\Exchange\adobeexchange.log

(Feel free to email them to fgregor at adobe dot com.)

Also, it looks like there may be a setting which has somehow disabled internet access for extensions.

Regards,

Fraser

Hi djlotus,

I received your email, but unfortunately there was no zip file attached.

However - the fact that your AdobeOnlineDefault registry value is set to 0 is very likely to be the problem.

Setting this value to 0 tells Adobe Extensions "do not connect to the Internet" - and setting it to 1 allows extensions to connect to the Internet. It's very odd that this value was set to 0 in your registry - perhaps another extension on your machine previously set this property to 0 without intending to affect other extensions. Can you try changing this value to 1, restarting your computer, and then opening the Exchange Panel again?

If this still doesn't work, please try resending the logs to me and I'll investigate further.

Thanks,

Fraser

Fantastic, glad to hear it.

Thanks for letting me know!

Fraser

I am having a similar issue  - exchange cannont find the internet - running my laptop as well and it works fine. Both PCs running Photoshop CC.

I cannot find this entry in my registry on the desktop computer though:

For 64-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\AdobeOnlineDefault

I do have this folder:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\extensionmanager

Hi rarosewall,

I think the fact that you cannot find "AdobeOnlineDefault" anywhere is probably a good sign - indicating that this is still set to its default value.

Can you tell me a little more about your problem? What steps do you take, and what do you see? Are you seeing exactly the same error message as in the screenshot in the first post, and are you able to verify whether any other extensions are able to connect to the Internet?

Also, the obvious questions: Do you connect via a proxy or VPN? And do you have any "Internet Security" type software running which may be blocking the Exchange Panel's access to the Internet?

Many thanks,

Fraser