Review PDF - enable commenting is greyed out

[Rsfl]

Using RH10 and having Acrobat XI installed, the option for saving a PDF for review works but the options to enable commenting and to send for shared review are greyed out.

Acrobat and RoboHelp have been installed separately not as part of the TCS, is this a problem? It is possible to save the PDF and then separately enable the commenting in Acrobat, so the basic functionality does work.

Robert

[Peter Grainge]

TCS is not a requirement, it should work with the standalone products. Right now I am looking at a TCS machine with Rh10 and Acrobat Pro X and the options are enabled.

Later I can look at a machine with Acrobat Pro XI. I am wondering if that is the issue. Shouldn't be and I am not expecting it to be.

Not sure about enabling the commenting outside Rh. Suggest a simple test project is set up to try it.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

Those fields are also enabled on a Windows 8 TCS4 Acrobat XI machine. As earlier, TCS is not a requirement so Rh10 and Acrobat XI should work.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Rsfl]

Peter, thanks for testing this. Perhaps the order in which the programs were installed playes a role then, or there is some other issue. We will try a reinstallation of Robohelp.

[joel_chang]

Any update on if this worked? I'm running RH9 and Acrobat XI and have the same issue with not having the option to select a share for review. Did have success with editing the page and opening in review mode.

[Peter Grainge]

I doubt Acrobat XI is compatible with Rh9.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge